Description
Kelly is hiring for an IT Support Analyst/Technician with our esteemed client in the chemical manufacturing industry, located in Freeport, Texas.
Job Description: IT Support Analyst/Technician
Contract 12 + month
Job location: Freeport, TX 77541 (Flexible Hybrid role)
Responsibilities:
* Provide L1/L2 Technical Support to enterprise data systems used globally
* Ensure that all incidents, problems and service requests are responded to in an efficient manner without negatively impacting SLAs and reporting metrics in place.
* Provide problem resolution of systems for local and remote users.
* Manage and monitor the support queue - ensure issues are identified, tracked, assigned, and addressed.
* Create, maintain and review operational processes and support documentation.
* Participate in support optimization and automation projects
Required Qualifications:
* Associates degree or higher. IT related degree preferred.
* 1-2 years minimum industry IT support experience with similar responsibilities described above.
* Experienced working with an IT ticketing system
* Solid analytical, troubleshooting and problem-solving skills and attention to detail
* Collaborates well and can also work independently with minimal day-to-day supervision
* Strong initiative and creativity – demonstrated ability to identify inefficiencies and recommend and/or implement work process improvements and/or automation solutions
Preferred/Plus Qualifications:
* Experience working in both a Microsoft Windows and Linux environment
* Experience working in ServiceNow
* Experience with automation tools such as Rundeck or Power Automate
* Experience working in an R&D scientific organization
I am looking forward to discussing how this opportunity aligns with your professional goals and possibly scheduling a call to explore further.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Why Kelly® Technology?
Looking to put your tech expertise to work on today's most intriguing, innovative, and high-visibility projects? By partnering with Kelly Technology, you'll gain direct connections to top companies around the globe. Our team creates expert talent solutions to solve the world's most critical challenges. In a world where change is the only constant, our extensive network of industry relationships and IT market expertise help you take your skills exactly where you want to go. We're here to help you gain experience, make an impact, and grow your tech career.About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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