Operations Manager Job Listing at Kelly Services in Folsom, CA (Job ID US3618042_BH10010930)

Description

Kelly® Technology/Kelly OCG is hiring an Operations Manager for a long-term opportunity with a top semiconductor company in Folsom, California. If you're passionate about driving tomorrow's technological innovations and are ready to take the next step in your career, trust The Experts at Hiring Experts.

Operations Manager
Folsom, California
Pay starts: $35/hr
Benefits (medical, dental, vision) & paid vacation

Purpose: Defines the responsibilities and qualifications needed to perform job responsibilities and duties for a Kelly BPO Site Operations Manager position.

The scope of this position will encompass the responsibilities of all Full Time and Part Time Kelly Business Process Outsourcing employees including management and oversight.  This position also covers Kelly temporary and contract employees that may be required from time to time. It also covers three facilities (Refinery, Blending and Packaging-B&P, and BPEP) Labs and the Service Group within the refinery.

BPO Operations Manager Responsibilities:

• Overall account management and Statement of Work (contract) responsibilities.
• Plans, coordinates, and supervises the work of the program.
• Provides guidance and direction to employees in the resolution of daily problems and issues – interfacing with the customer and Kelly BPO Operations Director.
• Estimate personnel needs and assign work to meet completion dates in accordance with schedules.
• Familiarizes employees with established organization procedures, rules, and regulations.
• Provide employees with developmental opportunities and continuous training.
• Interface with on-site customer representatives and management. 
• Responsible for monthly Kelly quality reports to customer and Director.
• Responsible to validate invoice and perform reconciliation.
• Responsible for reviewing and approving Payroll submissions on a weekly basis.
• Responsible for preparing and presenting Quarterly Business Reviews.
• With assistance from the Kelly BPO Operation Director.
• Responsible for any business development activities within the current or extended customer base.
• Manage data to facilitate routine and continuous Improvement actions at all plants.

Qualifications:

• Minimum two-year Associates degree in Business/Finance, BA/BS is preferred in Operations Management
• 5-7 years, minimum, managing a large employee base in a multi-shift operation setting.
• Strong Safety background.
• Strong customer focus.
• Intermediate/Advanced level of computer literacy required in Microsoft Office Products such as Word, Excel, and Outlook & SharePoint. Strong Excel background required.
• Previous staffing experience preferred.
• Strong organizational skills.
• Must be able to prioritize and make quick decisions.
• Knowledge of data collection practices.
• Ability to work under deadlines in a fast-paced work environment.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Find what's next with Kelly®.

As a worker today, it's up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what's next is what we're all about. We know what's going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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