Overnight Customer Service Representative Job Listing at Kelly Services in Apopka, FL (Job ID US3605181_BH9979449)

Description

Kelly Services is seeking an overnight Customer Service Representative for a busy Distributor located in Apopka, FL 32703. 

If you meet the qualifications below, apply today. 

Pay- $18/hour
Schedule-Wed-Saturday 6pm-6am (4:12 hour shifts)
Temp to hire

Job Summary We're seeking an energetic, detail-oriented Customer Service Representative to process customer orders accurately and efficiently, ensuring a high standard of service and customer satisfaction. This role focuses on inbound and outbound customer interactions, order processing, and support. Essential Functions

• Order Processing:
  Receive and enter customer orders via telephone, ensuring completeness and accuracy. Evaluate and, if needed, modify orders to best serve customer needs.
• Information Dissemination:
  Share information with customers regarding orders, products, promotions, and ordering/training processes.
• Documentation Management:
  Handle various documents, including load plans, bills of lading, driver trip records, order adjustments, variances, special deliveries, credits/debits, shortage reports, and product complaints.
• Form Distribution:
  Print and distribute customer order forms to streamline and optimize the ordering process, maintaining customer and product requirements.
• Record Keeping:
  Maintain accurate customer files and records to support Customer Service functions.
• Other Duties:
  Perform additional related responsibilities as assigned.

Performance Categories

• Productivity, accuracy, and thoroughness in completing tasks
• Efficient and timely order delivery
• Superior customer service, satisfaction, and responsiveness
• Consistent attendance and punctuality
• Professionalism in attitude and demeanor
• Positive customer and vendor relationships
• Effective teamwork within and across departments
• Adherence to project/assignment standards

Qualifications Education:

• High school diploma or equivalent

Experience:

• 2 years of relevant customer service or order processing experience

Knowledge, Skills, & Abilities:

• Basic understanding of order processing concepts and procedures
• Familiarity with office equipment (PCs, copiers, fax machines, calculators, etc.)
• Awareness of products and promotions
• Customer-service techniques and concepts
• PC skills: word processing and spreadsheet applications (Word/Excel)
• Effective verbal and written communication and coordination with internal/external customers
• Complaint resolution skills
• Ability to work flexible schedules
• Strong organizational skills and high attention to quality

Resume should be up to date and in word or pdf format. Pictures of resumes do not populate well. 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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Finding the right job isn't always easy. Kelly® Professional & Industrial takes the guesswork out of your job search by connecting you with great opportunities that work for you. That means your schedule, your interests, and your career plan. In fact, our company created the staffing industry with the goal of connecting people with great office jobs—so you could say we're pretty good at it!

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

 Apply on company website