Description
Job Title: Patient Services Representative
Job Summary:
Join our dedicated team as a full-time Patient Services Representative, where you will play a vital role in ensuring our patients receive exceptional service. Located in a dynamic medical office, this position offers an exciting opportunity to be cross trained in both the Phone Room and Front Desk operations. If you have a passion for customer service and a desire to contribute to a welcoming healthcare environment, we want to hear from you!
Job Specifications:
- Job Type: Full-Time
- Location: Appleton, WI
- Pay Rate: $17.50/Hour
- Shift: Monday through Friday, 8:00 a.m. – 5:00 p.m.
Roles and Responsibilities:
- Provide exceptional customer service to patients and coworkers in the Phone Room.
- Operate a multi-line telephone system to manage interoffice and external calls.
- Register patients and schedule appointments efficiently.
- Retrieve and verify insurance information accurately.
- Prepare the clinic for the arrival of the first patient at the Front Desk.
- Greet patients warmly as they enter the clinic.
- Handle check-in duties, including collecting copays and updating registration information.
- Maintain a tidy and welcoming reception/waiting area.
- Perform other duties as assigned to ensure a cohesive and friendly environment for patients and guests.
Qualifications & Skills:
- Strong customer service skills and a friendly demeanor.
- Proficiency in computer use, with extensive computer work involved.
- Medical office experience is advantageous but not mandatory.
- Ability to multitask efficiently in a fast-paced environment.
- Innovative thinking and problem-solving skills.
- High school diploma or equivalent required.
- Experience ranging from 1 to 20+ years is welcome.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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