Supervisor - Technical Operations Job Listing at Kelly Services in Northbrook, IL (Job ID US3591063_BH9925020)

Description

Kelly Science & Clinical is seeking a Supervisor - Technical Operations in Northbrook, IL.

Direct Hire
Shift: Monday - Friday 8am-5pm
Compensation: $70,000 - $120,000/year DOE

Position Summary
The Technical Operations Supervisor will be responsible for overseeing the Investigations workflow, primarily supporting Manufacturing and Technical Support reagent system performance investigations. This role requires executing and managing cross-functional investigations, affecting product disposition, implementing product Corrective and Preventive Actions (CAPA), and process changes. The supervisor will demonstrate both direct and indirect leadership while collaborating closely with key departments such as Quality Management, Regulatory, Manufacturing, and Technical Services.

Key Duties and Responsibilities

• Supervise a team of scientists with advanced technical skill sets.
• Manage and ensure accountability for tracking Key Performance Indicators (KPIs) related to Quality Notifications, CAPAs, and Technical Complaints, leveraging data to enhance investigational process efficiencies.
• Lead and prioritize projects for the Investigations team.
• Understand troubleshooting immunoassays, quality control systems, and quality management systems.
• Align business priorities with strategic organizational direction.
• Develop and mentor employees to become independent investigators.
• Act as a Subject Matter Expert (SME) for tracking and trending consultations and for developing change plans.
• Independently own investigation processes.
• Manage Work In Progress (WIP) failure mitigations, including technical and quality disposition functions.
• Review and optimize Product Quality Control systems within Manufacturing.
• Document Engineering Change Orders (ECOs), validation plans/reports, and Planned/Non-conforming Quality Deviations.
• Serve as a SME for product and process risk management.
• Conduct Technical Support confirmatory testing.
• Handle new equipment Installation Qualification (IQ), Operational Qualification (OQ), Performance Qualification (PQ), and transfer of equipment to Manufacturing.
• Contribute to the annual work center budget.
• Ensure comprehension of competitive and sandwich immunoassays and differentiate between quantitative and qualitative immunoassays. Specific assay knowledge will be acquired during investigations.

Education, Experience, and Qualifications

• Bachelor's degree required.
• Minimum of 5 years of experience in a regulated industry.
• Demonstrated expertise in validation plan/report creation and risk-based validation.
• Proven ability to work independently.
• Expert knowledge of laboratory and manufacturing equipment and processes.
• Comprehensive understanding of immunology and immunoassay technology and systems.
• Ability to supervise a team of 3-7 Process Scientists.
• Develop leadership competencies and create a motivated, knowledgeable, and accountable support group environment.
• Foster open channels of communication throughout the organization.
• Cultivate trusting relationships and ethical leadership through interactions.
• Possess problem-solving skills to diagnose issues, resolve key problems, and implement resolutions effectively.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Why Kelly® Science & Clinical?

Kelly Science & Clinical is your connection to premier scientific and clinical companies looking to hire industry experts just like you. Our team creates expert talent solutions to solve the world's most critical challenges. Every day, we match science professionals with dream jobs that fit their skills, interests, and career goals—it's the way we think job searching should be. Nearly 100 percent of our science recruiters have a professional background and education in science, so we know a thing or two about the science market and how to get your expertise noticed.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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