Talent Advisor Job Listing at Kelly Services in Troy, MI (Job ID 10107322)

Description

CWO Coordinator

Pay Rate: $22/hour
Hours: Full-time, 40 hours per week
Assignment Length: Indefinite
Start Date: ASAP
Location: 100% Remote
Resume Review & Interviews: Yes

Position Overview

The CWO Coordinator is responsible for facilitating the contingent workforce management process for assigned customers. This role uses an e-procurement/VMS tool and works closely with hiring managers, approved vendors, and the internal program support team to ensure smooth operations and high service levels.

This position is ideal for a proactive, detail-oriented professional who thrives in a fast-paced, customer-facing environment.

Essential Functions

• Serve as the first point of contact for team escalations

• Act as the primary contact for customer and internal team questions and issues

• Serve as a liaison between the customer, program team, and other stakeholders

• Monitor and manage operational activities, including:

  • Onboarding and offboarding contractors (background checks, drug screens, renewals, site-specific requirements, badges)

  • Ensuring consistent and accurate use of VMS and billing systems

  • Timely completion of documentation and administrative tasks

  • Confirming assignment logistics (start/end dates, location, pay rates, hours, etc.)

• Interact daily with hiring managers and suppliers to resolve program-related issues

• Build and maintain strong professional relationships with customers and suppliers through consistent follow-up and communication

• Contribute as a collaborative team member to ensure high-quality service delivery

• Identify service delivery issues and provide timely, effective solutions

Does This Sound Like You?

• Collaborative: Works effectively across teams and geographic boundaries

• Independent Thinker: Comfortable making decisions and working autonomously

• Credible & Reliable: Consistent, dependable, and trustworthy

• Learner: Adapts to new information and applies it to problem-solving

• Decision Maker: Analyzes complex issues, navigates ambiguity, and makes timely decisions

• Leadership-Oriented: Supports colleagues with issue resolution, decision-making, and process improvement

Requirements

• Education: BA/BS degree or equivalent work experience

• Experience: 2+ years of customer service experience

• Proven ability to build professional relationships with clients and suppliers

• Strong verbal, written, and listening communication skills

• Excellent problem-solving abilities

• Strong organizational skills with the ability to prioritize and manage multiple tasks

• Ability to work independently with minimal supervision

• Demonstrates initiative, self-motivation, and strong time management

• Proficient in MS Word, Excel, PowerPoint, and internet-based tools

What's in It for You?

Kelly takes pride in supporting the whole person—their career, their family, and their future. We believe work is about more than earning a paycheck; it's about building a life. Join a team that values growth, long-term relationships, and endless possibilities.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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