Treasury Management Customer Analyst I Job Listing at Kelly Services in Phoenix, AZ (Job ID US3591855_BH9925122)

Description

Job Posting: Treasury Management Customer Analyst I
Location: Phoenix, AZ 85018
Assignment Type: Temp/ To Hire
Pay Rate: $20.30
Schedule: 11:00 AM - 8:00 PM EST The Opportunity:
We are seeking a Treasury Management Customer Analyst to support the Relationship Center team. The primary responsibility is to respond to and resolve internal and external customer requests for national and international customers across all markets and time zones. Key Responsibilities:

• Respond to and resolve customer requests received via phone, email, fax, or web.
• Collaborate with Relationship Specialists to ensure excellent customer service.
• Maintain clear communication, particularly for complex financial topics.
• Handle complaints with professionalism and calm.
• Work independently while also being a team player.
• Navigate multiple systems and troubleshoot technical issues.
• Understand Treasury Products, including ACH, wire transfers, and account reconciliation.
• Ensure compliance with regulatory and internal standards.
• Maintain confidentiality in all interactions.

Qualifications:

• Education: High School Graduate or Equivalent.
• Experience: Prior call center experience preferred.
• Skills:
  • Customer-focused mindset with a commitment to client experience.
  • Strong verbal and written communication skills.
  • Problem resolution skills, particularly for transactional errors and system access.
  • Proficient in Microsoft Office Suite, especially Outlook and Excel.
  • Ability to manage time effectively and prioritize tasks.

Pre-Screening Requirements:

• Resume Required: Yes
• Fit Assessment Required: Yes
• Background Check Required: Yes
• Drug Test Required: No
• Fingerprint Required: Yes

If you are interested in this opportunity and meet the qualifications, please submit your resume for consideration. We look forward to hearing from you!

 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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