Warehouse Customer Service Manager Job Listing at Kelly Services in Elk Grove Village, IL (Job ID US3546576_BH9765647)

Description

Customer Service Manager needed in Elk Grove Village, Illinois 1st shift
100% In-Office
$60K - $75K, based on experience
  1. Good Customer Service & Communication

• Serve as the primary liaison between customers and warehouse operations, ensuring consistent and professional service.
• Troubleshoot and resolve customer inquiries and complaints efficiently while maintaining service excellence.
• Monitor order fulfillment accuracy and ensure customer expectations are consistently met or exceeded.
• Work closely with sales, logistics, and distribution teams to streamline order processing and delivery schedules.
• Implement and maintain customer service best practices to ensure a consistent level of satisfaction.

2. Profit/Loss Management & Cost Efficiency

• Monitor and manage warehouse operational costs, ensuring a balance between efficiency and profitability.
• Implement cost-saving initiatives to control expenses while maintaining service quality and productivity.
• Regularly analyze profit/loss statements and adjust warehouse operations accordingly to consistently maximize financial performance.
• Ensure accurate inventory management to prevent losses due to overstocking, misplacement, or damage.

3. Teamwork & Leadership

• Promote a team-oriented, collaborative work culture that values communication and cooperation.
• Train, mentor, and develop warehouse staff to ensure consistent performance and adherence to best practices.
• Encourage open communication and proactive collaboration between departments to enhance overall workflow.
• Organize regular team meetings to review performance, identify challenges, and implement improvement strategies.

4. Troubleshooting & Solutions Management

• Identify and resolve warehouse challenges consistently to maintain seamless operations.
• Develop proactive solutions to prevent recurring inventory, order fulfillment, or logistics issues.
• Work with cross-functional teams to troubleshoot real-time operational and customer service concerns.
• Utilize data analytics and performance tracking to consistently optimize warehouse efficiency.

5. Attention to Detail & Process Optimization

• Ensure consistent accuracy in inventory control, shipping, and receiving to minimize errors.
• Conduct regular audits to maintain compliance with warehouse policies and safety regulations.
• Optimize warehouse layout and storage processes for maximum efficiency and order consistency.
• Establish quality control measures to minimize picking, packing, and shipping errors.

6. Consistency in Performance & Operational Standards

• Implement standard operating procedures (SOPs) to ensure warehouse operations remain consistent and reliable.
• Monitor and maintain uniform service levels to meet customer and company expectations.
• Ensure that training, warehouse procedures, and customer interactions are conducted with a high level of consistency.
• Lead by example by setting a consistent standard for professionalism, work ethic, and service excellence.

Interested?  Please email resume to jennifer.conyers@kellyservices.com
Questions?  Please call (630) 506-8765 and ask for Jen.

 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

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