Front Office Supervisor Job Listing at La Playa Hotel in Carmel-By-The-Sea, CA (Job ID 4002633)

Description

Great benefits package. Employee discounts. Great working atmosphere!

Summary of Position

The Front Office Supervisor will play a pivotal role in delivering a seamless and unparalleled experience for our esteemed guest. As the focal point of our guest services, you will oversee the front desk operations, ensuring seamless check-ins, check-outs, and personalized interactions that reflect the epitome of hospitality.

Roles and Responsibilities

Job duties include, although are not limited to:

• Oversee the day-to-day operations of the front office, ensuring a smooth and efficient check-in/check-out process.
• Implement and maintain the highest standards of service and guest satisfaction.
• Foster a culture of exceptional guest services, ensuring every guest receives a warm and personalized welcome.
• Address guest inquiries and concerns promptly, striving to exceed expectations.
• Lead, mentor, and inspire the front office team, promoting a culture of excellence, professionalism, and teamwork.
• Solicits colleague feedback, utilizes an “open door policy” and reviews colleague satisfaction results to identify and address problems or concerns.
• Conduct regular training sessions to ensure our colleagues are well-equipped with product knowledge and service standards, specifically Forbes standards.
• Collaborate with housekeeping, concierge, and other departments to ensure a seamless and integrated guest experience.
• Communicate effectively with various departments to address guest needs and enhance overall satisfaction.
• Ensures that regular, ongoing communication is happening in Department (e.g., pre-shift briefings, staff meetings)
• Foster strong guest relations, respond to guest feedback, and address any concerns or issues with professionalism and in a timely manner.
• Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
• Responds to and handles guest opportunities and complaints.
• Stays visible and interfaces with guests on a regular basis to obtain feedback on quality of product, service levels and seamless luxury experience.
• Stay abreast of industry-leading technology and systems to enhance front office operations.
• Oversee the use of reservation systems, check-in/check-out processes, and guest communication platforms.
• Assist in budget development and financial planning for the front office department.
• Implement cost-control measures while maintaining exceptional service quality.