Description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Analyst, Customer Onboarding The Franchise model is the cornerstone of our success, fostering trust and confidence in our brand for nearly 60 years. It's the driving force behind our competitive edge, enabling global operations at scale and driving innovation in traditional as well as new payment flows. Through this powerful business model we ensure that everyday hundreds of millions of consumers and merchants make payments and accept payments with complete peace of mind. The Franchise team shapes the payments ecosystem by setting standards, onboarding new participants, resolving disputes, and ensuring the safety and integrity of our network. We are committed to ensuring we have a long-term, healthy, and sustainable ecosystem that supports the continued growth of Mastercard. Be part of a team that is not just leading but redefining the world of payments.Overview
Responsible for coordinating onboarding processes for the Europe region in partnership with the Franchise Division Leads and various internal stakeholders ( AML, Risk, Legal, etc) . Responsible for the end to end process completion to support positive customer experience and business growth within the Europe Region.
Key Responsibilities
• Manage customer onboarding in partnership with the team ensuring alignment with internal policies and regulatory requirements.
• Ensure customers are billed for the license process.
• Manage Compliance with certain mandates for our customers ( BIN sponsorship, dedicated assets, etc,) .
• Collaborate with cross-functional teams (Legal, AML, Customer Risk, Customer Delivery, etc.) to ensure smooth onboarding and timely milestone achievement.
• Contribute to customer training and education initiatives by developing communication materials and resources.
• Identify and suggest process enhancements to improve the efficiency and effectiveness of the Franchise lifecycle.
• Respond to ad hoc customer and internal requests with professionalism and attention to detail.
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About You
• Strong organizational and analytical skills, with the ability to manage multiple priorities.
• Clear and professional verbal and written communication abilities.
• Proactive, curious, and eager to learn; a team player with a positive attitude.
• Demonstrates a sense of urgency and ownership in driving tasks to completion.
• Fluent in English; additional European languages ( German, French etc) are a strong plus.
• Comfortable working in a dynamic, multicultural environment.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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