Description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Analyst, Sales Excellence Who is Mastercard?Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
The Sales Excellence team is looking for a Sales Analyst to provide cross support to our Account Managers, consistently learning and problem-solving. Our team works with a Hub of analysts that are allocated by portfolio and by type of activity. The ideal candidate is passionate about the customer experience journey, highly motivated, self-learner, intellectually curious and interacts well with other areas.
In this client-facing position, you will:
• Provide support and facilitate the understanding of Mastercard fees to the Account Managers and Customers.
• Generate billing analysis to support the customers and new deals.
• Participate in meetings internally and externally.
• Work collaboratively across multiple internal teams (local, regional and global) to improve processes that hold/impact the business agenda with our customers.
• Coordinate multi-functional team for process improvement implementation.
• Learn about the Mastercard strategy and solutions.
• Understand business and market dynamics to identify opportunities for improvements.
• Be highly motivated, intellectually curious and proactive, with a strong sense of ownership
• Be highly organized, detail-oriented and able to operate with precision under pressure
All About You:
• Have strong analytical skills and always look for potential solutions to solve problems.
• Ability to translate database into insights and to deal with multiple projects and activities.
• Experience dealing with external or internal stakeholders and build strong relationships with internal and external customers and identify opportunities that solve their pain points.
• Good knowledge in English, with strong written and verbal communication skills.
• Advanced Excel is a must, Power BI and Access is a plus.
• Analytical thinking and Problem-solving skills.
• Display a high degree of initiative & agility and demonstrate passion about learning and thrive in a fast-paced environment.
• Be a strong team player, resilient and able to work autonomously
• Comfortable working in the office three times per week.
• Payment industry knowledge is a plus.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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