BizOps Manager Job Listing at Mastercard in O'Fallon, MO (Job ID R-250810)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

BizOps Manager "The File Transfer Services BizOps team is looking for a Manager, Business Operations Site Reliability Engineer (SRE). The role of Business Operations Organization is to be the production readiness steward for Mastercard products. As a Business Operations SRE, we are responsible for ensuring that our platform is stable and healthy. We break down barriers to run our products by fostering developer run ownership and empowering developers to build resilient products. We support our developers during the application build phase in software run principles that includes operational design, automation, capacity planning, monitoring that leads to fault-tolerant, scalable products. We see the big picture and help create and enforce operations standards while facilitating an agile and learning culture. We are seeking a highly motivated and experienced Manager, Site Reliability Engineer (SRE) to join our growing team. You will play a critical role in ensuring the reliability, scalability, and performance of our applications, supporting essential services that power Mastercard's global operations. As a thought leader in your field, you will bring technical expertise, a passion for automation, and the ability to mentor. We support daily operations with a hyper focus on triage, root cause by understanding the business impact of our products and subsequently performing blameless post-mortems. The goal of every Business Operations team is to engage early in the development lifecycle to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience and increase the overall value of supported applications. Business Operations teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. Ultimately, the role of Business Operations is to align Product and Customer Focused priorities with Operational needs by providing continuous feedback throughout the lifecycle.

Responsibilities
Ensure platform stability and health as a Business Operations SRE.
Foster developer run ownership and empower developers to build resilient products.
Support developers during the application build phase in operational design, automation, capacity planning, and monitoring.
Create and enforce operations standards while facilitating an agile and learning culture.
Engage early in the development lifecycle to be proactive in the development process.
Manage production and change activities to maximize customer experience.
Perform blameless post-mortems to understand business impact and root causes.
Focus on risk management and compliance across all environments.
Requirements
BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience.
Ability to read, write, and understand code in one of the programming languages: Java, Spring Framework, Python.
Strong understanding of DevOps principles and practices along with configuration management.
Experience in operational and resilience designing, building, and operating large-scale, distributed systems.
Appetite for change and pushing the boundaries of automation.
Experience with algorithms, data structures, scripting, pipeline management, and software design.
Systematic problem-solving approach, analytical skills, and strong communication skills.
Interest in designing, analyzing, and troubleshooting large-scale distributed systems.
Strong leadership and mentoring skills.
Passion for observability, automation, and continuous improvement.
Willingness to learn and take on challenging opportunities as part of a diverse and geographically distributed team.
Ability to balance doing things right with fixing things quickly.
Comfortable collaborating with cross-functional teams to ensure expected system behavior is understood.
Nice-to-haves
Hands-on experience in Modernization through the adoption of Kubernetes and containerization technologies like Docker and Azure Container Registry.
Ability to speak about Kubernetes from different perspectives: technical, business, or financial.
Strategizing, designing, and supporting highly efficient solutions on Public Cloud (AWS, Azure, or GCP).
Azure DevOps (AZ - 400), Azure Cloud Developer (AZ-203) certificate is preferred.
Hands-on expertise in diverse DevSecOps concepts/tools, especially on Azure DevOps, Pipelines, GitHub, GitHub actions.
Knowledge of emerging technologies, various platforms, tools, and products and their respective applications.
Awareness of security implementations, certificate management lifecycle, mutual TLS, SSL handshake, SSH keys, symmetric and asymmetric encryptions.
Benefits
Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
Flexible spending account and health savings account
Paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave)
10 annual paid sick days
10 or more annual paid vacation days based on level
5 personal days
10 annual paid U.S. observed holidays
401k with a best-in-class company match
Deferred compensation for eligible roles
Fitness reimbursement or on-site fitness facilities
Eligibility for tuition reimbursement
Gender-inclusive benefits Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges

O'Fallon, Missouri: $112,000 - $187,000 USD

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