Customer Experience and Design Intern (UX Research), Summer 2026 - Purchase, NY Job Listing at Mastercard in Purchase, NY (Job ID R-256712)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Customer Experience and Design Intern (UX Research), Summer 2026 - Purchase, NY This role is not eligible for Mastercard's work authorization sponsorship. As such, candidates must be eligible to work in the United States, now as well as in the future, without employer sponsorship. For example, students or recent graduates in the United States on an F1 visa (including those with CPT or OPT authorization) are not eligible for this role.

Overview
Mastercard works to connect and power a sustainable and inclusive global economy. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has opportunity to be a part of something bigger and to change lives. We believe in connecting everyone to endless, priceless possibilities.

About the Team
Our Experience Research & Analytics Insights team is the customer's voice within the company, driving decisions through deep user insights and data-driven analysis. We conduct qualitative and quantitative research, track experience metrics, and collaborate across Product, Design, and Engineering to ensure every solution meets real user needs. Day-to-day, we design and run studies, build and validate rapid prototypes, and translate findings into actionable strategies that influence roadmaps and investments. By standardizing measurement, automating reporting, and championing customer-centric design, we accelerate innovation, reduce risk, and create experiences that strengthen loyalty and deliver measurable business impact.

Internship Program
Mastercard's summer internship program provides emerging talent with projects that will enhance skills as well as contribute to the department's goals and objectives. In this program, you will participate in:
- Networking events, mentorship opportunities, and hear from senior leaders
- Volunteer and team building opportunities
- Formal performance assessments
- End-of-summer presentations to peers and Mastercard leadership

Qualifications
- Currently enrolled in a bachelor's degree program majoring in IT Management, Computer Science, Graphic Design, or a related field with a graduation date of Winter 2027 or beyond
- Previous experience conducting UX Research
- Exposure to AI design, preferrable with Figma Make
- Proactive, problem solver, solution oriented
- B2B knowledge is preferred
- Experience working on SaS - journey mapping and end-to-end experience
- Proficient in Microsoft Office applications
- Excellent communication skills, ability and willingness to tackle complex problems

Salary: $25-32 / hr Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

 Apply on company website