Description
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Customer Technical Services Analyst II About Us:Mastercard Payment Services is a leading provider of payment solutions. We are dedicated to maintaining the highest standards of integrity and compliance, ensuring the safety and security of our company and customers. We provide legal onboarding and ongoing due diligence for businesses (B2B) that have product and service agreements with Mastercard.
Overview:
This position is set in an ever-changing, international environment where you will cooperate with other highly skilled professionals and be exposed to a broad range of disciplines and topics across multiple units. An important part of the job is connecting with stakeholders across multiple legal entities and jurisdictions. We work from our office in Ørestad.
Job Description:
We are seeking a skilled KYC Specialist to join our Customer Due Diligence team. Titel used in MC (Customer Technical Analyst II)
The ideal candidate will have experience in Anti-Money Laundering regulations and case management. This role requires a keen eye for detail, strong analytical skills, and the ability to handle complex customer cases. We particularly need someone who has worked closely with customer contact within the KYC area and who is proficient in writing conclusions.
Key Responsibilities:
- Conduct thorough investigations of potential money laundering activities.
- Perform enhanced due diligence on our high and medium risk customers, including PEP screening and ownership control.
- Conduct Know Your Customer (KYC) controls on all customers in accordance with the KYC Standard.
- Drive constant system, process, and cooperation optimization.
- Drive customer satisfaction measurements and improvements.
- Implement lean processes, follow-up procedures, and document processes.
- Collaborate with other departments to ensure compliance with AML regulations.
- Assist the Senior Specialist in the development and implementation of KYC procedures.
- Engage closely with customers to address and resolve KYC-related inquiries and issues.
- Enjoy talking with customers on the phone.
- Write clear and concise conclusions based on investigation findings.
- Be sharp and thorough in case management.
- Maintain attention to detail and focus, even when busy, interrupted, or handling multiple cases.
- Quickly capture and respond to details using a risk-based approach.
- Have a good technical understanding, as we work with many systems, and it is advantageous if you can resolve most of your challenges independently.
All About You:
- Self-motivated and supportive team player with a forward-thinking attitude and strong work ethics.
- Bachelor's degree in finance, Law, Business, or a related field.
- Minimum of 2-3 years of experience in AML compliance and case management or working in a customer service department within the compliance area.
- Knowledge of AML regulations and industry standards.
- Excellent analytical and investigative skills.
- Proficiency in using AML/KYC systems (e.g., Fenergo, Compliance Catalyst) and case management tools such as Service Cloud, Salesforce, or CRM.
- Strong written and verbal communication skills in English & Danish
- Detail-oriented with the ability to manage multiple cases simultaneously.
- Ability to write clear and precise conclusions.
- Strong attention to detail and ability to stay focused under pressure.
- Quick to notice and act on details from a risk-based perspective.
- The type to stay well-informed about industry trends and updates.
- Good technical understanding, able to work with multiple systems and resolve most challenges independently.
- Certification in AML would be okay!
What We Offer:
Opportunity to work with a dynamic and collaborative team.
Professional development and career advancement opportunities.
A commitment to work-life balance, we are working from our office I Ørestaden
How to Apply:
Mastercard Payment Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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