Director, Business Process Improvement Job Listing at Mastercard in Arlington, VA (Job ID R-257746-Arlington, United States of America, 22203)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Business Process Improvement Overview:
The Director, Business Transformation plays a pivotal role in advancing Mastercard's People Operations & Insights strategy. This role is responsible for leading enterprise-wide transformation initiatives that enhance operational efficiency, drive innovation, and improve user experience across the People & Capability (P&C) function. This position combines strategic thinking, stakeholder engagement, and program execution to deliver measurable business value.

Key Responsibilities:
• Program & Portfolio Leadership:
Lead the end-to-end execution of large-scale, cross-functional transformation initiatives. Build and manage integrated project plans, ensuring alignment with the broader P&C roadmap and business objectives.
• Cross-Functional Collaboration:
Partner with key internal stakeholders—including Technology, Legal, Risk, Finance, Global Business Services, and P&C leadership—to coordinate efforts, manage dependencies, and resolve roadblocks across workstreams.
• Governance & Reporting:
Establish and maintain reporting mechanisms (dashboards, scorecards, executive briefings) to communicate project status, risks, and outcomes to senior leadership and steering committees.
• Process Optimization:
Identify and implement continuous improvement opportunities within P&C operations. Leverage data and insights to streamline workflows and enhance processes.
• Tool & Business Case Development:
Define requirements, evaluate solutions, and create robust business cases that articulate trade-offs, risks, costs, and resource implications to support investment and prioritization decisions.

Qualifications:
• 5–10 years of experience in project or program management, with a strong focus on HR transformation or enterprise change management.
• Deep understanding of HR functions, including HR Business Partners, Centers of Excellence, HR Operations, and HR Technology.
• Demonstrated success in managing complex projects using both SDLC and Agile methodologies.
• Exceptional stakeholder management skills with the ability to influence and communicate across all levels of the organization.
• Advanced proficiency in Excel, PowerPoint, and process mapping tools (e.g., Visio).
• Strong analytical and strategic thinking capabilities; able to synthesize complex data to drive decisions and actions. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more.

Pay Ranges

 Apply on company website