Director, Corporate Client Success & Enablement Job Listing at Mastercard in İstanbul, İstanbul (Job ID R-243352)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Corporate Client Success & Enablement Director, Corporate Client Success & Enablement

Are you interested in building a big business at Mastercard? Do you have what it takes to be an Entrepreneur inside a large organization? This position sits within Corporate Solutions Product to support Product and Business Development to manage complex customer engagements and lead end to end implementations for Commercial T&E and B2B payment solutions in the market and EEMEA region.

Role: Oversee end to end product enablement and launch for all corporate solutions, including but not limited to card products (corporate, central travel account, fleet, purchasing, prepaid) and platforms (Virtual cards, expense management)

Key Accountabilities:

• Understand and support development of customers' product strategy and positioning Mastercard's offerings including active participation in RFP process

• Driving execution of commercial product strategies (for example, platform localization, product integration with processors, etc.)

• Product Implementation and Go live Support - Serve as the primary post sale point of contact for banks, guiding them through product implementation and go live processes in collaboration with internal technology & delivery teams:
• Lead issuers, processors and related parties' technical readiness
• Provide detailed process map for issuers to facilitate onboarding and speed to revenue
• Validation of customer journeys
• Facilitate resolution of raised issues and actions, identify risks and changes
• Assessment of third parties' compatibility with Mastercard existing product suite for a unified experience
• Providing Program management for strategically important clients and complex customer engagements
• Implementation Oversight and Tracking
o Ensure priority and execution of projects in line with regional targets, ensuring projects remain on schedule
o Accelerate launches and volume onto Commercial programs through data driven analysis and recommendations
o Monitor scope, tasks, deliverables, timelines, risks, issues of a new implementation
o Provide regular updates to internal stakeholders and escalate at risk projects with product managers and BD team
Customer Enablement & Adoption
o Ensure banks have necessary tools, training and support to effectively launch Mastercard's commercial products to their corporate clients
o Conduct workshops, and enablement session for bank relationship managers, product and operations team
o Monitor product adoption and usage, identifying opportunities to further engagement

Requirements

• 10+ years experience in launching and managing commercial payment solutions implementations and projects
• Ability to understand connectivity of systems and business understanding of API and XML documentation
• Experience dealing with card processors
• Experience and / or understanding of payments, commercial or procurement
• Solid solution development and project management skills
• Strong analytical skills and execution focus

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

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