Director, Product Management - Portfolio Manager Job Listing at Mastercard in New York, NY (Job ID R-267365)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Product Management - Portfolio Manager The Services team and solutions fuel growth for partners globally by providing cutting edge services in the areas of Customer Acquisition and Engagement, Security Solutions, Business and Market Insights, and Open Banking. Focused on thinking big and scaling fast, our agile sales team is responsible for end-to-end solutions for a diverse global customer base including retailers, airlines, hotels, tourism agencies, public sector entities, restaurants, consumer goods and telecom companies.

Mastercard Developers is the one front door for Mastercard's partners to access a diverse range of payment, data, loyalty, and security APIs. The team is responsible for delivering an experience that ensures developers can quickly find the right API, assess its technical capabilities, and integrate it into new and innovative solutions

Are you a product manager who wants to work for a company that offers above and beyond benefits, including paid parental leave, flexible work hours, gift matching, and even volunteer incentives? Do you want to work in an inclusive and nurturing culture that encourages your own professional learning and development?

At Mastercard, our industry expertise is enhanced by our commitment to being a force of good in the world. We do well by doing good. Our core values of trust, partnership, agility, and thoughtful risk-taking are displayed in everything we do. Our culture of collaboration and inclusion makes our company a place where the best people choose to be. Come join us!

Role
We are looking for an experienced product manager to join our Developer Experience team to lead a new Portfolio Management function. In this role you will function as a Solutioning and Client Success Partner, embedding directly within high-impact programs and API products. By understanding each product's customer journeys, onboarding flows, KPIs, and operational rhythms, you will serve as a strategic bridge between product execution and enterprise enablement. With this knowledge and alignment, it will allow us to:
• Shape and prioritize our roadmap based on customer insights.
• Accelerate adoption of Mastercard Developer capabilities to deliver a self-service and end-to-end customer experience
• Drive measurable improvements in product performance and onboarding time.
• Support evolving goals through sustained and effective collaboration.
Major Responsibilities:
• Drive the creation of our newly formed Portfolio Management team's charter.
• Lead internal communications and leadership updates on progress across the team.
• Develop a framework and process to track progress and measure success.
• For key business units and API products, define the customer journeys, onboarding flows, KPIs, and operational rhythms to identify and execute on an improved onboarding and customer experience.
• Document and consolidate new features and capabilities required to achieve improved onboarding and customer experience for the API products you are working with.

All About You
• Advanced customer solutioning experience, collaborating with customers to deliver the best customer experience.
• Effective communication skills, attention to detail and ability to function independently with competing demands.
• Advanced skills in analysis, requirement gathering and documentation writing.
• Has demonstrated consistent success collaborating with partners across other functions in support of a product's go-to market strategies.
• Initiative-taker and willing to take on challenging opportunities.
• Experience working with data and developing preliminary product enhancement recommendations, using SQL is a plus.
• Strong history of contribution to identification of innovative product features by drawing insights from competitor market data
• Strong understanding of developer ecosystems, APIs, and modern software development practices.
• Proven experience in developer experience, platform strategy, or related leadership roles. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

Pay Ranges

New York City, New York: $187,000 - $318,000 USD

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