Director, Product Operations Job Listing at Mastercard in Peterborough, England (Job ID R-218721)

Description

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Director, Product Operations Reports to: VP, Program Enablement; Prepaid Management Services

Based: Peterborough

Overview:

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Prepaid Management Services is Mastercard's in house program manager, supporting distributors with all aspects of end to end card sales and issuance.
Traditionally focused on the travel sector, this business unit is driving forward Prepaid throughout the world with innovative and leading solutions that we integrate with Global brands. The expansion into other prepaid sectors such as gift, everyday, corporate, loyalty and digital offerings offers a diverse platform and product suite for expansion and growth

The role:

The role holder will manage the Card Operations team within MPMS, being responsible for the design, production, replenishment and ongoing support of all card and packaging items.

The work will include pre-sales support for the Global and Regional product teams about the capabilities of vendors, relationship management of the MPMS' card and collateral vendors and ongoing identification and implementation of process improvements within the card supply chain to ensure a commercially and operationally optimised solution.

Key responsibilities:

• Manage the Product Operations team including the card and collateral design and production, card supply chain management, stock management and reporting functions

• Responsible for all 3rd party vendor relationships required to fulfil the Card Operations supply chain

• Identify and implement process improvements across the Card Operations supply chain

• Be the SME for card operations processes and the systems required to support those. Ensure they are fit for purpose by providing clear business requirements for any improvements or developments
• Drive the strategy for card operations to support MPMS' growth across geographies, customers and products.

Key skills:

• Strong background in operations
• Account or relationship management experience would be beneficial
• Knowledge of the payments industry, with particular specialism in prepaid desired

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

 Apply on company website