Director, Records Management Job Listing at Mastercard in O'Fallon, MO (Job ID R-240777)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Records Management Overview:
Mastercard is seeking a highly skilled and experienced Director of Records Management to join our Privacy and Data Protection team. This role will be responsible for ensuring compliance with legal and regulatory requirements, developing and implementing policies and procedures, and overseeing the management of records and data across the organization. The ideal candidate will have a strong background in compliance, technology, data, and records management, with experience in the insurance, legal, technology, or financial services industries.

Role:

Leadership and Strategy:
• Develop and implement a comprehensive records management strategy.
• Lead and manage the Records Management Program, ensuring alignment with Mastercard's business objectives and regulatory requirements.
• Foster a culture of accountability and responsibility regarding records management among all employees.

Policy and Compliance:
• Ensure compliance with all relevant legal and regulatory requirements related to records management.
• Develop, update, and maintain records management policies, procedures, and guidelines.
• Conduct regular reviews and audits of records management practices to ensure compliance and identify areas for improvement.

Documentation and Knowledge Management:
• Oversee the documentation of policies, procedures, and informal guidelines related to records management.
• Ensure the accurate and timely documentation of notable advice and best practices provided to business and functional teams.
• Manage the Global Records Retention Schedule and ensure it is up-to-date and aligned with legal and regulatory changes.

Stakeholder Engagement:
• Collaborate with key stakeholders, including legal, compliance, technology, and business teams, to ensure effective records management practices.
• Engage with tool owners to ensure proper records management practices are followed and retention requirements are applied to new tools and technologies.
• Provide training and support to employees on records management policies and procedures.

Technology and Data Management:
• Work closely with technology teams to implement retention requirements for new tools and technologies.
• Support the development and implementation of systematic processes for the disposal of expired and obsolete records.
• Assist in the development and implementation of automated records retention and deletion capabilities on key technology platforms (e.g., OneDrive, SharePoint, Teams, Confluence).

Oversight and Reporting:
• Provide ongoing oversight of the Global Records Management Program, including maintenance of the Records Management Policy and Retention Schedule.
• Prepare and deliver regular reports on records and data management activities, compliance status, and program enhancements to senior management.

All About You:
• Relevant bachelor's degree (e.g., Information Management, Business Administration, Law, or a related field). Advanced degree preferred (e.g., Master's in Information Management, MBA or related field. Professional certifications such as Certified Records Manager (CRM) or Information Governance Professional (IGP).
• Minimum of 10 years of experience in records management, data retention, compliance, or a related field.
• Strong knowledge of legal and regulatory requirements related to records and data retention.
• Experience in the insurance, legal, technology, or financial services industries.
• Proven leadership and management skills, with the ability to lead cross-functional teams and drive organizational change.
• Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
• Strong analytical and problem-solving skills, with the ability to develop and implement effective solutions.
• Proficiency in records management and data retention technologies and tools. Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges

O'Fallon, Missouri: $135,000 - $216,000 USD Atlanta, Georgia: $135,000 - $216,000 USD

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