Director, Software Engineering Job Listing at Mastercard in Toronto, ON (Job ID R-246699-North York, Canada, M2N 6N5)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Software Engineering Overview:

At Mastercard/Ethoca, you can join a team of top business and technology innovators who are transforming the dispute prevention, subscription control and post-purchase experience. We are changing the payments landscape and reinventing the way global merchants and issuers combat fraud and reduce costs. Our services allow customers to focus on what really matters - increasing sales and creating a great customer experience. Our relentless customer focus is what makes us an award-winning company.
We believe that when people come together, it unlocks potential. Our collaborative environment enables our teams to deliver and develop solutions that provide safety, security, and convenience for our customers.
Ethoca is a place where risk-takers thrive, change-makers excel, and innovators shape a better tomorrow. Innovation requires taking thoughtful risks and moving with speed and agility, so that's what we do. We invite our employees to bring their hearts, minds, and whole selves to work daily to push boundaries and dream up new possibilities. Let's create new opportunities together.

We are looking for a Director of Engineering to join our Consumer Clarity engineering team at Ethoca. In this role, you will lead Multiple Innovation, Integration, and Development initiatives, exploring modern technology and data-heavy solutions within our technology landscape. Our solution provides transaction enrichment, dispute prevention, subscription management and digital experience capabilities while leveraging cloud-based technologies.

This senior role is visible and critical as part of a high-performing team, and it will appeal to you if you have an effective combination of domain knowledge, relevant experience, and the ability to execute on the details. If you are passionate about leading innovative projects and have a strong background in software engineering, we'd love to hear from you.

Key Responsibilities:
- Lead the development and implementation of major cross-department initiatives with long-term business implications, working closely with business and technical partners to identify opportunities and quantify costs, benefits, and risks.
- Coach and lead a diverse engineering team, overseeing planning and execution of goals and objectives.
- Foster an environment of innovation and creativity, challenging the status quo to drive continuous improvement.
- Provide strategic leadership for specific applications and systems, as well as software development methodologies.
- Develop business cases and conduct scenario planning to support effective decision-making for new initiatives.
- Drive architectural design and development of applications, services and user interfaces, while maintaining and scaling existing applications.
- Collaborate with multiple scrum/delivery teams to enhance work processes and mitigate risks.
- Take a hands-on approach to architecture and code development, ensuring the creation of high-quality, modular and secure code.
- Design technology roadmaps to optimize services and functions, with a focus on performance, security and cost efficiency.
- Proactively identify and solve potential problems before they occur and plan deployments, migrations and upgrades to minimize service impacts.
- Optimize performance across all physical and logical dimensions and provide support to architects and engineers in designing effective, agile applications.
- Contribute to the design of highly scalable, fault-tolerant and performant systems in the cloud.
- Build strong relationships and collaborate with cross-functional teams to ensure project implementations and technical deliveries align with best practices and business needs.
- Stay updated with new technologies and provide technical guidance to project teams.
- Evaluate emerging technologies through Proof of Concepts and assist with project scoping, sizing, prioritizing, planning, and estimation.
- Mitigate business risks associated with solution architecture and technical designs and thrive in a collaborative and agile environment.
- Keep up to date with new technologies through self-study, blogs, meetups and conferences.
- Offer technical guidance and support to project teams and analyze ITSM activities of the platform to provide feedback on operational gaps.
- Support services before they go live through system design consulting, capacity planning and launch reviews and maintain services once live by measuring and monitoring availability, latency and overall system health.
- Scale systems sustainably through automation and advocate for changes that improve reliability and velocity.
- Practice sustainable incident response and conduct blameless postmortems, taking a holistic approach to problem-solving during production events.
- Explain technical issues and solution strategies to stakeholders, ensure timely accomplishment of technical designs and delivery milestones and liaise with stakeholders to understand business needs.
- Find resilient and reliable solutions to integration challenges with vendors and/or acquired entities, meeting high security and quality standards.
- Demonstrate strong written and verbal communication skills, as well as collaboration skills across disparate technology vendors and business units.
- Set priorities, objectives, and drive deliverables within global technology domains and sub-domains and engage with the broader technical community to anticipate developments in innovation and evaluate new solutions for future business platform system requirements.

All About You:

• Strong experience leading engineering teams working with Spring Boot and the Java Tech Stack. Expertise in RESTful services, microservices, and cloud-native development.
• Deep understanding of software design patterns, clean code principles, and best practices in software engineering.
• Proven experience designing, developing, and deploying microservices architectures.
• Strong familiarity with cloud platforms like AWS, Azure, or Google Cloud.
• Solid understanding of test-driven development (TDD), automated testing, and continuous integration/deployment pipelines.
• Experience with relational and NoSQL databases, including schema design, querying, and optimization.
• Previous experience mentoring junior and mid-level engineers and leading engineering teams.
• Experience working in agile development teams, including Scrum or Kanban.
• Knowledge of front-end frameworks like ReactJS to better collaborate with front-end teams.
• Experience with Big Data frameworks such as Snowflake, Hadoop, Spark, or Kafka.
• Familiarity with Docker, Kubernetes, and container orchestration tools.
• Familiarity with AI/ML models and into backend systems.
• Strong understanding of Agile methodologies, with the ability to drive iterative delivery and cross-team collaboration.
• Strong communicator with the ability to explain complex concepts to both technical and non-technical audiences, and to influence stakeholders across product, engineering, and acquisition teams.
• Bachelor's degree in Computer Science, Software Engineering, or a related field or equivalent practical experience.

#LI-DJ2 Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges

O'Fallon, Missouri: $165,000 - $264,000 USD New York City, New York: $198,000 - $317,000 USD

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