Manager, Product Management Job Listing at Mastercard in Mumbai, MH (Job ID R-247450)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Product Management Manager, Product Management, Cardholder Services
Overview
• Mastercard Loyalty Solutions provide a range of cutting-edge products and services for our customers to create compelling card propositions that drive the acquisition of new cardholders and then ensure a positive and long-term relationship with them.
• Our propositions range from Benefits programs which protect cardholders and make their day to day lives easier, to a comprehensive and flexible Rewards platform.
• The individual will be responsible for the overall management, coordination and delivery of Cardholder Protection Services including insurance products, assistance benefits and lifestyle services as well as building customizable CVPs within South Asia.
• Do you enjoy a fast paced and dynamic environment working on a diverse range of activities?
• Have you worked across a number of different countries and stakeholder groups?
Role
• Understand needs of issuers and translate it to product/ benefit or service for the end card holder.
• Strong engagement and collaboration across key internal stakeholders on product and sales support, market readiness and jurisdiction reviews as needed
• Support with product development, maintenance and go-to-market for all existing products and services managed within the cardholder services team (part of Core Products/Loyalty ) for South Asia.
• Key areas of focus will be Concierge services (MTLS), Airport benefits – domestic and international lounge, limousine services, offering data roaming services, insurance/wellness benefits curation and CVP customization (Bundle services) for all core products.
• The role will support in managing partners and vendors including performance management, payments, project and activity tracking for commercialization either on core, optional or fee-based basis.
• Vendor onboarding for benefits extension and documentation/ agreements with issuers will also need to be managed by this resource
• Bring new products to market by analyzing consumer needs and market trend from an ROI perspective; and using a data driven approach to identify opportunities for differentiation
• Apply project management skills and follow internal product development processes to drive alignment, integration and execution among internal and external project stakeholders supporting the flawless development and implementation of MasterCard's products.
• Liaise with local and / or regional service providers to ensure alignment and flawless execution of new products and services
• Driving continual process and product improvements through identifying efficiencies or removing pain points based on stakeholder feedback or self-identifying change opportunities

All About You
• Confident, Capable & Responsible – able to take control, make decisions and enjoy working in a dynamic team environment.
• Strongly self motivated with an ability to develop excellent relationships both amongst the Internal and external stakeholders
• Significant experience in sales roles and demonstrated commitment to achievement of sales and servicing targets
• Experience in CVP design and development, with good understanding of product marketing concepts
• Experience in managing products through the product lifecycle, with new product development experience a plus.
• Effective Communication Skills – Strong written and verbal communication skills and the ability to effectively communicate to many audiences
• Relevant industry experience; Loyalty/ Cards / Payments industry experience is a plus.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

 Apply on company website