Description
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Manager, Products and Solutions Who is Mastercard?Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
The Central America and Caribbean Customer Solution Center is looking for a Manager, Digital Consumer Solutions to bring the best of Mastercard Digital Consumer Solutions to our customers in all Central America and the Caribbean.
About the role:
The Digital Consumer Solutions Manager part of a team that helps the Frontline to win customers, optimize performance existing portfolios and leads the Digital evolution strategy and execution for the assigned customers. Plays a critical role in ensuring relevancy and driving differentiation across all consumer segments resulting in better relationships, market share and revenue.
• Position reports to the Digital Consumer Solutions Director and covers Central America and Caribbean markets and can be based in Panama or Santo Domingo.
• Serves customers within the Financial Institutions, Merchant & Commerce, Digital Partners and Government segments.
• Has a good understanding of Mastercard Consumer and Digital Products and the corporate strategy
• Collaborates with Account Management teams to identify customer needs and opportunities; recommends needs-based solutions in coordination with Services and Marketing teams.
• Identifies, develops and quantifies opportunities for new value propositions that include integrated and customized solutions.
• Iterates with Frontline at different stages (e.g., value proposition creation, proposal development) to ensure solution meets client-specific needs.
• Creates solutions & proactively builds solutions for known market needs.
• Identifies enabling partners i.e. external parties such as fintechs, for solutioning when capabilities are not present internally within MA
All About You:
• Deep understanding and experience of product development, product management, consumer experience and problem solving.
• Good understanding of Mastercard products and services.
• Ability to comprehend the business and market context to drive innovative solutions
• Strong understanding of customer's evolving strategic needs, the current and potential future market environment.
• Good understanding of technical basics, APIs, Web Services and process flows.
• Highly collaborative; strong communicator, natural integrator with demonstrated ability to develop and deliver products and solutions for customer needs.
• Strong product development discipline; able to manage for differentiation, consumer experience, quality, and economics.
• Ability to rally and gain backing from internal stakeholders in order to build organizational support for the proposed solution.
• Ability to understand in depth, analyze, and select current and emerging technologies that are pertinent to the Customers.
• Demonstrated ability to analyze both quantitative and qualitative data, and derive meaningful implications and recommendations from said data.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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