Manager Solutions Architect Job Listing at Mastercard in Toronto, ON (Job ID R-253976)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager Solutions Architect Manager, Solutions Architect – Digital Partnership and FinTechs
Overview
Are you curious about how we solve customer needs by leveraging products and services across Mastercard? Are you looking to work across a diverse customer base? Are you the kind of person who likes to be at the center of many different project opportunities? Come join the Customer Solution Center as our newest Solutions Architect supporting volume and revenue-generating opportunities with the Fintech & Digital Partnerships teams.
The Customer Solutions Center sits at the intersection of product, services, marketing and, most importantly, our customers and prospects. We have a front-row seat for how our capabilities are driving impact in the industry. From our core products that are at the heart of everyday commerce to our newest solutions in digital, security, new networks and services, Solutions Architects play a vital role in driving influence and revenue for Mastercard.
As the Manager, Solutions Architect – FinTechs and Digital Partnerships, you will work directly with our customer account management and BD teams to deepen our relationship with new and existing customers by articulating a differentiated “Why Mastercard” story around our products and services. You will support solutioning efforts that leverage the full breadth of the Mastercard toolbox to solve customer pain points or address customer opportunities. You will drive RFPs, pitches, and customer conversations that integrate payment products, digital assets, Data & Services and Cyber & Intelligence solutions into holistic value propositions for customers. You will identify customer needs and map them to Mastercard products and services and support the story-telling process across a diverse set of customers. You will also work on highly visible, strategic projects that will drive long-term, foundational impact on the organization.
About the Role
· Reports to the Director, Solutions Architect, NAM
· Based in Mastercard's Toronto office
· Aligns across the Customer Account Management and BD teams for Fintech & Digital Partnerships opportunities.
· Acts as the resident expert on MasterCard products, benefits and solutions with a focus on Digital Partnerships and Fintechs
· Collaborates with the account and business development teams to identify customer needs and opportunities; recommends needs-based solutions in coordination with Product, Innovation, Services and Marketing
· Supports (often data-driven) thought leadership around a variety of topics top-of-mind for key customers
· Supports RFP responses for accounts opportunities
· “Rinses and repeats” successful solutions and sales approaches
· Provides informal “voice of the customer” input to inform internal Product, Innovation, Services and Marketing stakeholders
· Is measured by similar KPIs to the account and BD teams: Revenue, GDV, and Share

About You
· A problem solver, keen to understand customer challenges – inquisitive, and able to simplify complexity
· Foundational knowledge of the payments ecosystem, and understand Mastercard's role in it
· Demonstrated ability to analyze both quantitative and qualitative data, synthesize and connect information and derive meaningful implications and recommendations from data
· General familiarity with the following areas:
• Consumer Products (Consumer Credit, Small Business Credit, Debit)
• Digital Solutions (MDES, Push Provisioning, Digital Wallets, UX journeys)
• Innovation (Mastercard Labs)
• Services (Loyalty Solutions, Consulting, Information Solutions, Managed Services, Fraud and Security)
• Marketing (Priceless Platforms)
· Excellent storyteller and communicator both PowerPoint/written form and verbally
· Demonstrated ability to work well collaboratively, including the ability to rally and gain backing from matrixed stakeholder groups
· Technical and UX skills are a differentiator but secondary to storytelling skills and the ability to stitch together differentiated “Why Mastercard” propositions
· Demonstrated ability to handle multiple projects at a time and move with speed Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

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