Description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Product Manager – Everyday Banking, Advisors & Consulting Services (12 months) OverviewWe are seeking a dynamic and experienced Senior Product Manager to join the Everyday Banking team within one of our key banking partners. In this fixed term 12-month contract, you will play a key role in shaping the propositions across key customer segments, leading the development of segment-specific insights, reporting, and strategic recommendations to drive improved customer experience, product performance, and business growth. You will work cross-functionally with data, marketing, digital, distribution, and other product teams to deliver outcomes. Hybrid work is applicable to this position.
All about the Role
As a Senior Product Manager, your will:
• Drive development of the customer segmentation strategy, ensuring it supports the bank's growth objectives and aligns with customer needs.
• Understand the voice of the customer, be across and pre-empt impact of macro, micro and product landscapes.
• Identify opportunities to improve our propositions, supported by a deep understanding of our products and customers.
• Lead and execute change in partnership with delivery teams and a wide range of stakeholders, to continuously improve our product offerings and processes.
• Lead the regular reporting and insight generation across key customer segments, turning data into actionable strategies.
• Collaborate with analytics teams to improve segment definitions and measurement frameworks.
• Monitor market trends and competitor activity to ensure our segment strategies remain relevant and differentiated.
All About You - Skillset
To be successful in this role, you should have:
• Previous experience in product, strategy, or customer insights as this is essential for the role
• Strong understanding of customer frameworks, customer journeys and value propositions is highly desirable
• Strong commercial acumen and strategy development skills
• Strong analytical skills with confidence using data to drive actionable insights
• Proven problem-solving skills coupled with confidence in making data-driven decisions
• Advanced ability to drive outcomes and execute on a roadmap of initiatives
• Risk Mindset – you are expected to proactively identify and understand, openly discuss and act on current and future risks
All About You - Experience & Education
• 7+ years of experience in the financial services sector, with a proven track record of delivering successful projects. Exposure in payments and/or retail banking preferred.
• Bachelor's degree or equivalent qualification. Advanced degree or MBA preferred.
• Be willing to get your hands dirty – from writing Jira stories, leading investigations to running meetings.
• Advanced Word, Excel, and PowerPoint skills.
• Strong communication, stakeholder and influencing skills
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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