Description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Analyst, Partner Product Delivery The Services team and solutions fuel growth for partners globally by providing cutting edge services in the areas of Customer Acquisition and Engagement, Security Solutions, Business and Market Insights, and Open Banking. Focused on thinking big and scaling fast, our agile sales team is responsible for end-to-end solutions for a diverse global customer base including retailers, airlines, hotels, tourism agencies, public sector entities, restaurants, consumer goods and telecom companies.The Ethoca Partner Delivery team is looking for a Sr. Analyst, Product Integration. This role is for our Partnerships Integration team to support the expansion of our product suite with our global partners. We are looking for a customer-facing implementation consultant to act as the main point of contact for customers during their technical onboarding and after the customer is live.
Our ideal candidate is someone that is comfortable wearing many hats. You'll be expected to spend roughly 50% of your time working on customer implementation projects and the rest of the time supporting technical queries from customers or internal teams.
The Role:
- Work with our customers over the course of their onboarding journey with us, from kick-off calls to configuring accounts and reviewing testing, you will be there to help them along.
- Support live customers with account updates and their operations.
- Review current business and customer processes; identify and recommend solutions that meet these requirements, improve customer and/or operational experience, and do so in a consultative way.
- Act as a conduit between internal and external stakeholders while successfully managing expectations and competing demands.
- Develop and maintain expertise on all internal systems, support and onboarding processes.
All About You:
- Experience implementing and supporting API/SFTP B2B technology solutions ideally in fintech or SaaS (e.g. as a sales engineer, customer support, implementation manager)
- Experience interacting directly with customers in pre - sales consulting and implementation environments - Comfortable soliciting customer requirements, building a plan, and executing against it.
- Proven experience to move quickly and work in an agile environment
- Experience in Project Management with a track record in handling multiple projects simultaneously.
- Comfortable working on a global team across time zones in order to support our global customer implementations and support.
Assets, but not required:
- Experience of having worked with APIs, SQL, and regular expressions
- Prior experience in payments Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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