Description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior BizOps Engineer Biz Ops EngineerWho is Mastercard?
At Mastercard technology, we work to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, driv
About the Role
The Business Operations (Biz Ops) team is seeking a Business Operations Site Reliability Engineer (SRE).
The role of Business Operations Organization is to be the production readiness steward for Mastercard products. As a Business Operations SRE, we are responsible for ensuring that our platform is stable and healthy. We break down barriers to run our products by fostering developer run ownership and empowering developers to build resilient products. We support our developers during the application build phase in software run principals that includes operational design, automation, capacity planning, monitoring that leads to fault-tolerant, scalable products. We see the big picture and help create and enforce operations standards while facilitating an agile and learning culture.
We support daily operations with a hyper focus on triage, root cause by understanding the business impact of our products and subsequently performing blameless post-mortems. The goal of every Business Operations team is to engage early in the development lifecycle to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience and increase the overall value of supported applications. Business Operations teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments.
Ultimately, the role of Business Operations is to align Product and Customer Focused priorities with Operational needs by providing continuous feedback throughout the lifecycle.
Site Reliability Engineering:
Seasoned professional with over 8 years of progressive experience in Business Operations, Production Support, and Enterprise Systems Management within financial and data-driven environments.
Demonstrated proficiency in Unix, Shell Scripting, Oracle SQL, and advanced file-handling mechanisms, coupled with strong exposure to Hadoop-based data ecosystems.
Comprehensive hands-on expertise in ETL Processing, ensuring data integrity, scalability, and operational resilience across mission-critical workflows.
Deep understanding of ITIL/ITSM frameworks, including Change, Incident, and Problem Management, driving process optimization and service excellence.
Skilled in Splunk alerting and analytics, leveraging data-driven insights for proactive issue identification and performance tuning.
Adept at using enterprise tools such as Remedy and Rally for workflow automation, incident tracking, and cross-functional collaboration.
Exceptional documentation acumen, maintaining audit-ready operational procedures and compliance records.
Value addition: Experienced in supporting Compliance, Risk, and Technical Audits within regulated financial environments, ensuring alignment with governance and control standards.
“Experienced BizOps professional specializing in Unix, Shell Scripting, Oracle SQL, and end-to-end production stability.”
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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