Senior Product Designer Job Listing at Mastercard in Toronto, ON (Job ID R-243227)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Product Designer The Services team and solutions fuel growth for partners globally by providing cutting edge services in the areas of Customer Acquisition and Engagement, Security Solutions, Business and Market Insights, and Open Banking. Focused on thinking big and scaling fast, our agile sales team is responsible for end-to-end solutions for a diverse global customer base including retailers, airlines, hotels, tourism agencies, public sector entities, restaurants, consumer goods and telecom companies.

We are looking for a passionate Sr. Product Experience Designer to join our design team. The ideal candidate will have a healthy balance of design and research skills combined with a collaborative approach to their design process. You will be part of a small design team working on tools that assist in bringing purchase insights to card holders and enable card issuers and merchants to manage post purchase capabilities via cardholder and back-office experiences.

Role
• Identify and enhance critical moments and opportunities throughout product journeys to address customer needs and differentiate experiences
• Craft engaging experiences that drive adoption through thoughtful and usable interaction, information design, and research
• Ensure design concepts fully explore multiple options, and conduct appropriate research to determine the best solution
• Employ prototypes to evaluate product, test assumptions, and communicate an experience with teams
• Utilize hypothesis testing and research to drive decisions and influence stakeholders
• Build partnerships and work closely with both Product Managers and Engineers

All About You
• Are an experienced designer, who carefully considers how the customer will interact with the product, from overall journey level right down to the smallest details
• Understand and have experience applying various user research methodologies
• Are experienced working in an Agile environment (Scrum) and Design Thinking methodologies.
• Are a strong collaborator, experienced in partnering with Product Management and Engineering
• Understand and strive to achieve balance between business, technical, and user needs and know how to collaborate with a team to create solutions that meet each need
• Have strong awareness of common interaction patterns and know when and how to apply
• Have a portfolio of work that demonstrate your process as well as showcasing completed design solutions
• Have previously worked on complex projects in large business settings
• Are a critical thinker who strives for improvement with strong presentation skills the ability to influence Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

 Apply on company website