Senior Program Manager - Agile Portfolio Management Office-2 Job Listing at Mastercard in London, England (Job ID R-257027)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Program Manager - Agile Portfolio Management Office-2 Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

Vocalink, a Mastercard company technologies power the UK's real-time payments, settlements and direct debit systems, as well as a network of nearly 55,000 UK ATMs. We process over 90 percent of salaries, more than 70 percent of household bills and almost all state benefits.

VMO-Agile Portfolio Management Office Role

As a valued and essential member of the Value Management Office (VMO), you will play a central role in driving coordination, governance, and reporting across the VLL portfolio by championing Lean Portfolio Management (LPM) practices on behalf of the VMO.

You will also be a key member within an Agile Release Train (ART), a group of agile teams, or aligned to a VLL Initiative, supporting the delivery of critical deliverables such as Statement of Work (SOW) management and customer engagement and reporting. These deliverables will vary depending on the needs of your ART, agile teams or VLL Initiative.



Technical Skills:

Portfolio dependency and stakeholder alignment

Participate in core ART ceremonies such as PI Planning, System Demos, and Inspect & Adapt workshops—as appropriate and in coordination with the Release Train Engineer (RTE), to maintain alignment and support effective portfolio-level oversight

Coordinate alignment of ‘Off-ART' Dependencies by proactively managing and tracking dependencies identified during PI Planning that fall outside of individual Agile Release Trains (ARTs), alignment and synchronization with ART-level plans and timelines to ensure successful adoption and integration, such as customer readiness, end customer alignment activities, release planning or supplier deliverables

Coordinate the alignment for VLL change initiatives to advance these as per VLL portfolio priorities

Manage the vendor deliverables

Manage interactions with the Purchasing team to support timely and efficient procurement processes, ensuring alignment with delivery timelines and portfolio priorities

Manage supplier engagements by building and maintain effective relationships with external suppliers for hardware or resource and coordinate purchasing activities to ensure third-party deliverables align with ART plans

Maintain and Evolve Agile Portfolio Reporting

Support cadence based Lean Portfolio Management Portfolio Sync events for VLL Initiatives and the ART's portfolios, ensuring alignment to surface escalated risks, dependencies, and progress updates for senior stakeholder involvement and decision making

Continuously develop and enhance portfolio-level reporting to support transparency, decision-making, and alignment with strategic objectives

Produce and deliver high-quality, data-driven reports for senior internal and external stakeholders, including clients as required, ensuring timely and accurate communication of portfolio health, delivery progress, and key performance indicators

Assess the quality, consistency, and accuracy of portfolio and delivery data and derive actionable insights to support effective governance and strategic planning

Assist continuous improvement in governance and reporting processes to align with agile best practices by identify and implement efficient practices to collect accurate and timely information for governance, progress reporting and finance requirements

Drive governance towards operational excellence

Oversee the gated review process which forms part of the Vocalink risk control framework for the delivery of VLL change initiatives and the ART 's portfolio delivery

Ensure ongoing audit readiness by ensuring that all portfolios maintain accurate, traceable, and compliant documentation of delivery and governance activities

Assist with continuous improvement in the reporting processes to align with Agile best practices to establish an organisational culture that values agility, transparency, experimentation, and continuous learning

Facilitate the ART competency self-assessment for continuously improving the delivery practice to establish an organisational culture that values agility, transparency, experimentation, and continuous learning

Assist with the standardised collection and use of agile metrics to enable ARTs to identify trends, monitor performance, and discover opportunities for continuous improvement across Agile Release Trains



Experiences

Communication skills to be able to convey ideas, expectations and feedback.
Be an active listener to understand team's concerns and stakeholders needs.
Conflict navigation to mediate and resolve interpersonal conflicts, problem-solving, and decision-making to foster healthy team dynamics. Moving from conflict to constructive disagreements.
Facilitation to guide events and ensure discussions stay on track and are productive.
Analytical problem solving to identify obstacles and creative thinking to find effective solutions.

Required Qualifications:
SAFe® Agilist or equivalent certification
SAFe® LPM, AgilePM®, PMP®, or similar project/portfolio governance certifications

Corporate Security Responsibility

Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:

Abide by Mastercard's security policies and practices.

Ensure the confidentiality and integrity of the information being accessed.

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

 Apply on company website