Senior Reliability Engineer Job Listing at Mastercard in O'Fallon, MO (Job ID R-258378)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Reliability Engineer The focus of Process and Governance team within Payment Networks BizOps is to enhance operational efficiency and ensure compliance with regulations and internal policies. This team is dedicated to developing, implementing, and maintaining robust processes and governance frameworks that support the organization's strategic objectives. Our goals include promoting transparency, accountability, and continuous improvement across all departments
Responsibilities
Biz Ops Service Management Reliability Engineer will primarily spend much of their role within these role-based skills:
• Experience with data analysis and reporting, including employing concepts of data strategy, specifically in business intelligence for supporting innovation, maturity of practice(s), and the assessment of regulatory and compliance-based risks.
• Ability to analyze Information Technology Service Management (ITSM) activities of the platform and provide a continuous feedback loop to development teams on operational gaps or resiliency concerns.
• Knowledge of incident, change, and knowledge management space, including incident communications, as well, as problem management and ITSM processes, data, and usage.
• Knowledge of Information Technology Asset Management (ITAM), practices, processes, and management.
• Knowledge of DevOps and observability techniques needed to deploy and monitor applications.
• The ability to translate operational maturity control activities into procedures and practices for the team.
• Support of Mastercard controls through a partnership with auditors, as well as Technology Risk Management (TRM), including Archer, as well as developing knowledge of payment card control frameworks such as PCI, PFMI, SOC, and SOX.
• Working knowledge or experience creating release-specific deployment criteria and applying those criteria during the software development lifecycle (SDLC) as a gate to deploying software into production.
• Supports quality engineering best practices to deliver services and solutions that meet stakeholder's needs (e.g., consumers, merchants, issuers, and governments).
• Monitor operational team objectives to ensure teams are achieving the set goals.
• Create and monitor team resources to ensure adequate documentation exists to support guild requirements.

Role Qualifications
The ideal candidate will have experience in many of these areas:
• Bachelor's degree in information systems, Information Technology, Computer Science, Engineering, or equivalent work experience.
• Have a curiosity to ask the right questions to identify the root cause, solve upstream challenges, and act with a bias toward action with pervasive ownership over your domain, the problem space, and the mission before you.
• SMREs daily employ critical thinking across problems they solve, the relationships they manage, and the space in which they support.
• Risk awareness, of the risk(s) associated with the program(s) you support, across Biz Ops processes and practices, seeking to “do no harm” yet further, taking proactive, thoughtful risks in innovation while always ensuring alignment to Mastercard's regulatory, risk-based requirements.
• Requires capability to integrate theory and principles with organizational practices and precedents.
• Demonstrates an intermediate knowledge of a program or set of services, including an understanding of the customer journey and primary business drivers for the program.
• Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
• Interest in working with, assessing data of, and understanding common challenges associated with large-scale distributed systems.
• Willingness and ability to learn and take on challenging opportunities and to work as a member of matrix matrix-based diverse and geographically distributed project team.
• Ability to balance doing the right thing whiles right with fixing things quickly. Flexible and pragmatic, while working towards improving the long-term health of the system.
• Comfortable collaborating with cross-functional teams to ensure Biz Ops processes, procedures, and levels of maturity, in support of production resilience.
• Experience in working across development, operations, and product teams to prioritize needs and build relationships is a must.
• Experience in production support environments and with ITIL processes.
• Cloud skills and leading technical troubleshooting sessions. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more.

Pay Ranges

O'Fallon, Missouri: $94,000 - $157,000 USD

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