Description
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Senior Specialist, Product Management Who is Mastercard?Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
The Loyalty team is looking for a Senior Specialist, Product Management to drive our customer experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.
Role
• Develop understanding of end-to-end product lifecycle (e.g., Studio framework), actively works to improve experience and skills
• Drive product development focusing on customer journey and experience
• Prepare launches and monitors product performance, adoption, and operational health
• Review information on competitors' product offerings, business models and technology innovations on a regular basis and shares findings
• Identify opportunities to improve an overall product lifecycle processes
• Make a point to listen, observe and understand senior management and cross-functional team perspectives and/or preferences; ask effective questions to clarify understanding
• Use customer needs, research, user studies, metrics and competitive analysis to document business and product requirements and inform the backlog
• Display judgment to know when to escalate issues and liaise with cross-functional teams for resolution
• Support and participate in post-launch reviews and ensures feedback is reincorporated into enhancements
• Own and manage product documentation ensuring it is clear and easily consumable by product, cross-functional and engineering teams
• Stay aligned with GTM plans for the product set
• Report status and manage risks within their primary product team
• Take initiative and actively seek and participate in activities which stretches ones existing skill set
• Participate in team prioritization discussions with Product/Business management
• Mentor and guide new and less-experienced team members
• Assists with candidate selection and onboarding
• Share and seek knowledge within the Guild/Product to drive reuse of best practices and enhance productivity
All About You
• Experience reviewing data reports and developing preliminary product enhancement recommendations
• Helped develop and manage a product or project budget/P&Ls (e.g., compiled estimates of cost drivers, developed bottom line numbers)
• Demonstrated consistent success working with partners across other functions in support of product go-to market strategies
• Take the time to fully learn the business requirements and associated use cases
• Understands and can explain the product set to cross-functional and senior managers
• Recognize discordant views and take part in constructive dialog to resolve them
• Verbal and written communication is clear and concise
• Improve team processes that accelerate product development, delivery, drive innovation, lower costs, and improve quality
• Has skills in test driven and behavior driven development
• Understands customer journeys and ensures a Mastercard good experience by continuously reducing Mean time to mitigate (MTTM) for incidents and ensuring high availability
Corporate Security Responsibility
Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:
• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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