Description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Specialist, Product Management Who is Mastercard?Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
Mastercard's SSO Security Solutions Organization (SSO) is among the fastest growing vertical within Mastercard, developing and delivering scalable, world-class security products and services for customers across the globe. SSO represents a range of products covering Post-Transaction Experience, Network Solutions, Identity, Behavior, Cyber Security, Crypto AML and Enterprise Risk.
Role
The Senior Specialist, SSO Product Management, will be responsible for development and execution of product strategy in support of key Post-transaction Experience and Dispute Resolution solutions in AP.
This role will:
1) Report to the Director, SSO Product Management, Asia Pacific and work closely with regional and division stakeholders and Global product teams to execute product strategy of key dispute resolution solutions, such as Ethoca Alerts and Ethoca Consumer Clarity.
2) Manage end-to-end product development process for new solutions, which includes customer interviews, Studio, pricing, narrative development and multi-party feedback loops. To this end, support discussions with functional support teams such as Operations & Technology, Legal & Franchise, Finance/Pricing, Marketing and Business Development teams.
3) Work closely with SSO leads in the divisions, sales, account management and business development teams to develop and deploy go-to-market plans across geographies and enhance product penetration.
4) Develop deep understanding of customer behavior and market trends by analyzing relevant data to inform product strategies and forecasting.
5) Monitor performance of solutions (including technical issues and customer feedback), escalate needed enhancements to relevant teams and participate in defining roadmap.
6) Achieve annual revenue targets for existing and new products and services.
All About You
We are looking for an agile person with interest and passion for learning and making an impact on the job.
• Track record of successfully leading and executing initiatives in product management, payments, and/or fintech.
• Excellent quantitative and analytical skills; able to work with large data and derive insights.
• Strong problem-solving skills with the ability to break down complex challenges.
• Self-starter with a sense of ownership and ability to manage tasks independently.
• Effective communicator with strong presentation and stakeholder management skills.
• Experience in managing disputes and chargeback related products is a plus.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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