Senior Specialist, Product Management - Identity Verification Job Listing at Mastercard in São Paulo, SP (Job ID R-246854)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Specialist, Product Management - Identity Verification Overview:

Why this role matters

Help shape how millions of Latin American consumers prove who they are—securely and seamlessly—when they pay, open an account, or authenticate. You'll own the LAC identity-verification product construct end-to-end, drive GTM and sales enablement, manage the P&L, and scale revenue through high-impact features, data partnerships, and product innovations that reduce fraud without adding friction. Leading IDV product teams collaborate tightly with Engineering, Data Science, Compliance, Operations, Sales and Marketing to land real-world outcomes—exactly the cross-functional muscle you'll build here.

- What you'll do

Product strategy & roadmap

Define the product construct for Identity Verification in LAC (person, device, and document signals; liveness/biometrics; risk & decisioning; partner data sources). Prioritize a roadmap that balances fraud reduction, conversion, and unit economics.

Build and maintain a biometrics strategy (facial, voice, behavioral, liveness) and readiness to define and scale to new use cases (onboarding, step-up auth, age verification, passwordless, dispute management).

Translate strategy into compelling narratives, user stories, and clear acceptance criteria; shape iteratively with strong discovery and experimentation. i

GTM & sales enablement

Create LAC-specific value propositions, pricing & packaging, competitive positioning, and ROI tools; equip Sales/CS with narratives, demos, objection handling, and case studies.

Partner with Marketing to launch features, produce content, and support field training; establish a VOC loop with customers and prospects across banks, fintechs, wallets, and merchants.

P&L & scalable revenue

Own the product P&L: forecast, price, growth and drive mix towards the healthiest unit economics.

Define and track KPIs: approval rates, false positive rates, fraud loss avoided, latency, conversion uplift, revenue, and margin.

Risk, compliance & customer experience

Partner with Compliance to meet LAC KYC/AML requirements and privacy regimes (e.g., Brazil LGPD, Mexico/Colombia data rules), while minimizing friction and supporting market localization.

Work with Data Science to launch signals and scores (document, PII, device, biometrics, behavior) and ensure decision frameworks are measurable, fair, and explainable. E

Drive authentication cross-functional alignment for payments (e.g., capabilities, step-up flows, 3DS experiences, risk-based auth) to protect multi-rail accounts and multi-rail transactions at scale.

Partnerships & execution

Source and collaborate with the data strategy team on regional data/biometric partners (credit bureaus, registries, telco/device, selfie liveness), vendor evaluations, commercials, and performance SLAs.

Lead cross-functional execution with Engineering, DevOps, Support, and Ops to deliver resilient, low-latency services and robust SLAs.


- What you've shipped (Qualifications)

Must-haves

* 6–10+ years in product management, with 3+ years in Identity Verification, Fraud/Risk, Authentication, or KYC/KYB within payments/fintech.

* Proven track record owning a risk/Identity Solutions product roadmap and launching features that improved conversion and reduced fraud at scale (ATO prevention, device/behavioral signals, liveness).

* Experience with P&L management, value-based pricing, and partner economics.

* Deep understanding of and hands-on with technical product details

* Deep cross-functional team management across the Region, Global, Compliance, Engineering, Ops, Sales/CS, and Marketing

* Spanish and/or Portuguese (professional proficiency)
English fluency; MUST

Nice-to-haves

Knowledge of facial biometrics and liveness technology, implementation and GTM

Experience aligning payments authentication experiences with e-commerce flows and card schemes.

Background working with bureaus/regulators or RegTech vendors in LAC; understanding of LGPD and similar regimes.

How you'll be measured (KPIs)

Revenue & Product Management: Identity Solutions revenue growth, Product management metrics

Execution: roadmap velocity, experiment throughput, partner SLA adherence.

Innovation: contribution to product evolution and out of the box thinking on product management

Equal opportunity

We're building an identity ecosystem that works for everyone. We welcome candidates from diverse backgrounds and experiences.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

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