Description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Vice President, Technology Account Management, LAC Overview:The SVP will lead the Technology Account Management (TAM) team in the Latin America and Caribbean (LAC) region, driving strategy development and execution to support customer advocacy, technology adoption, and business enablement. This role requires a seasoned leader with experience managing both people and customer relationships, as well as deep knowledge of Mastercard's products and technologies to effectively align customer needs with Mastercard solutions. While the primary focus is on LAC customers, the role also involves close collaboration with global market delivery and TAM leaders to ensure consistent, high-quality support throughout the customer lifecycle—from pre-implementation through post-launch optimization.
Role:
- Champion the continued growth and success of the TAM team by fostering a culture of collaboration, innovation, and excellence, standardizing the TAM approach to customers in LAC.
- Lead a team that serves as cross-functional orchestrators, ensuring seamless support for LAC customers across Mastercard.
- Build a solid customer relationship with the operational and technical executives of our customers, supporting Tech Days, Tech Councils and continuous engagements throughout the year.
- Facilitate the exchange of critical product and technology insights with customers, while also channeling customer feedback to internal teams (sales, product, technology, and services).
- Partner with Product and Customer Account Management teams to identify business leads, cross-sell opportunities, and implement optimization initiatives that enhance customer satisfaction and drive revenue growth.
- Ensure efficient and consistent resource management to maintain high standards of service delivery.
- Collaborate with LAC delivery teams to accelerate time-to-market and streamline TAM involvement in the delivery process.
- Leverage business acumen and expertise to provide key inputs into solution design, RFPs responses and key other initiatives into the markets.
- Develop and implement tools, frameworks, and best practices to enhance TAM capabilities in customer advocacy, technology enablement, and business support.
- Inspire and guide the team with clear direction, fostering high performance and accountability.
All About You:
- Proven executive leadership in complex operational or service delivery environments.
- Strong background in customer engagement, ideally within delivery, operational and sales roles.
- Familiarity with continuous improvement methodologies and practices.
- Financial acumen, including budget management and reporting to senior leadership.
- Broad business expertise, including people leadership and commercial/contractual strategy.
- Strategic thinker with the ability to translate vision into actionable plans and deliver results at pace.
- Exceptional communication and influencing skills, with a strong ability to engage internal and external stakeholders.
- Demonstrated success in leading high-performing teams and managing relationships with senior-level audiences.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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