Description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Specialist, Prepaid Program Management Mastercard Overview:Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Team Overview:
Mastercard Prepaid Management Services sits within the wider Mastercard organisation and is a global Program Manager of prepaid programs. Our worldwide clients include Government Agencies, Financial Institutions, Travel partners and Fintechs.
Position Overview:
The role sits within the Australasian Prepaid team and is part of a team managing and shaping the future of a significant Big 4 Financial Institution travel program.
Role - In this position, you will:
• Drive Program Management return-to-sale strategy
• Work on the relationship team responsible for sales & revenue growth opportunities
• Lead and contribute to client facing regular meeting cadence
• Provide escalation support
• Work closely with our internal technical & engineering teams to resolve technical issues
• Research, analyse, and summarise customer data and create relevant reports
• Undertake competitor intel activities to drive product development opportunities
• Develop knowledge of wider Mastercard products and services
• Liaise with internal stakeholders and clients marketing team to develop marketing strategies
Other requirements:
• Asks meaningful and appropriate questions to understand and translate requirements into desired functionality
• Demonstrate ability to document basic business problems encountered on a day-to-day basis in a simple format
• Demonstrate basic understanding of own local market, payments industry and keeps self up-to-date on latest occurrences
• Takes initiative to build relationships with own team, contributing ideas in meetings and developing relationships with key internal partners within an assigned area
• Shows constant interest in learning while gaining greater depth of knowledge within one's own subject matter area
• Monitors and reports on metrics, research and surveys
• Owns and manages product documentation ensuring they are clear and easily consumable by cross-functional and management teams
• Exhibits effective oral, written and non-verbal communications and delivers high quality work
• Identifies issues that will keep the product set from developing and delivering on time and/or with the desired requirements and works with internal teams and customer service to identify, classify, and prioritize customer issues
About you:
• 3+ years of Junior Account Management / Sales Support / Sales Administration experience
• Experience in financial services/with a Financial Institution a bonus
• Strong analytical skills with track record of translating data into compelling insights
• Proven project management experience, problem solving and planning skills, with a demonstrated record of success managing multiple projects with internal and external partners
• Proven ability to coordinate multi-functional teams and to lead and drive as a subject matter expert
• Proven leadership skills and ability to work independently
• Proven ability to execute and deliver on target against established objectives
• Hybrid / Flexible working arrangements
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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