Specialist, Product Operations Job Listing at Mastercard in Purchase, NY (Job ID R-251781)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Specialist, Product Operations Overview

The Business & Market Insights team is seeking a Specialist who will champion internal and external awareness of our products, elevate the employee experience, and ensure our product narratives are clearly and consistently communicated.

This role blends strategic communication, content stewardship, and operational excellence to amplify the impact of our products across Mastercard and beyond. The ideal candidate is a proactive communicator, highly organized, and passionate about connecting people to purpose—whether through compelling storytelling, seamless onboarding, or intuitive resource hubs.

Role

In this role, you will:
• Curate and manage internal product content hubs, team pages, and documentation to ensure clarity, consistency, and accessibility across the organization.
• Develop and maintain business artifacts such as product overviews, portfolio summaries, and internal communications that support product awareness and alignment.
• Collaborate with product, marketing, and communications teams to support external amplification efforts, including social media content and thought leadership coordination.
• Own the employee experience for the team, including onboarding journeys, recognition programs, and engagement initiatives that foster a connected and motivated culture.
• Partner with cross-functional teams to ensure product messaging and documentation align with operational realities and strategic goals.
• Monitor and evolve internal communication channels to ensure they reflect current priorities, celebrate milestones, and support knowledge sharing.

All About You

You are a great fit for this role if you:
• Are a strong communicator with a knack for simplifying complex ideas into clear, engaging narratives.
• Thrive in a collaborative environment and enjoy working across teams to bring clarity and cohesion to shared goals.
• Have experience managing internal content platforms, documentation systems, or knowledge bases.
• Are passionate about employee engagement and understand how to design experiences that make people feel informed, valued, and connected.
• Are detail-oriented and organized, with a bias for action and continuous improvement.
• Bring creativity and empathy to your work, always looking for ways to improve how we communicate, collaborate, and celebrate success. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges

Purchase, New York: $89,000 - $141,000 USD

 Apply on company website