Description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Technical Account Manager Team Lead About MastercardAt Mastercard, we're building a world beyond cash—one that's inclusive, digital, and accessible to everyone, everywhere. We harness the power of secure data, global networks, and bold innovation to help individuals, businesses, and governments unlock their full potential. Our culture is driven by our Decency Quotient (DQ)—a commitment to doing well by doing good—and we champion a workplace where every voice is valued and every difference makes us stronger.
Role: Technical Account Management (TAM) Team Lead
As a TAM Team Lead, you'll combine deep technical expertise with people leadership to deliver exceptional client experiences and drive team success. You'll lead a high-performing, multicultural team while also acting as a Senior Technical Account Manager—consulting on product implementation, resolving complex issues, and ensuring our clients get the most from our solutions.
What You'll Do
Client Success & Technical Leadership
Become a go-to expert on Dynamic Yield's technical capabilities.
Guide clients through implementation, onboarding, and optimization.
Troubleshoot issues, provide strategic consultation, and ensure value delivery.
Collaborate with Engineering and Product teams to enhance customer outcomes.
Create documentation and tutorials to support client education.
Team Leadership & Strategy
Hire, onboard, and mentor a diverse team of TAMs.
Set goals, conduct performance reviews, and foster career growth.
Prioritize and delegate tasks, manage escalations, and monitor KPIs.
Champion customer success metrics like renewals and upsells.
Drive process improvements and cross-functional collaboration.
What You Bring
Proven experience in technical client-facing roles within SaaS or digital marketing.
Strong grasp of web technologies (JavaScript, HTML, CSS) and mobile platforms (iOS, Android).
Demonstrated success in building and leading high-performing teams.
Excellent communication skills across technical and non-technical audiences.
A customer-first mindset with a knack for solving complex problems.
Fluency in English and the ability to thrive in fast-paced, global environments.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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