Technical Program Manager II Job Listing at Mastercard in Toronto, ON (Job ID R-271126)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Technical Program Manager II Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.Overview
The Employee Digital Experience (EDE) organization is seeking a Technical Program Manager II (TPM) to drive strategic, outcomebased initiatives that elevate the end-to-end digital experience for Mastercard employees worldwide. EDE owns the tools, platforms, and services that power how employees collaborate, communicate, and get work done — including Microsoft 365, endpoint and mobility platforms, virtualized desktop solutions, voice and conferencing technologies, and the broader digital workplace ecosystem based initiatives that elevate the end-to-end digital experience for Mastercard employees worldwide. EDE‑based initiatives that elevate the end‑to‑end digital experience for Mastercard employees worldwide.
This role requires a TPM who is highly skilled in navigating complex technical environments, comfortable with ambiguity, and able to synthesize and align cross-functional teams toward measurable outcomes. The ideal candidate brings strong program execution discipline, a customerobsessed mindset, and the ability to translate business and experience needs into scalable technical solutions.‑functional teams toward measurable outcomes. The ideal candidate brings strong program execution discipline, a customer‑obsessed mindset, and the ability to translate business and experience needs into scalable technical solutions.
As a TPM II, you will lead multi‑team initiatives, influence both engineering and business stakeholders, and help shape the evolution of our employee digital experience strategy. You will operate with a high degree of autonomy in a fast‑moving environment, partnering closely with engineering, operations, product owners, and service managers to ensure successful delivery and value realization.

Role
All staff at Mastercard are expected to demonstrate 'Mastercard Way' cultural values every day - own it, simplify it, sense of urgency, thoughtful risk-taking, unlock potential, and be inclusive – with a relentless focus on our customers. As a Technical Program Manager II at Mastercard, you will:
Lead complex, multi‑team programs across the EDE ecosystem, driving alignment, execution, and measurable outcomes across engineering, operations, service lines, and user‑experience partners.
Own program strategy and planning, including definition of scope, success criteria, roadmaps, KPIs/OKRs, and cross‑functional alignment to organizational goals.
Coordinate technical dependencies across platforms such as M365, endpoint management, virtualization, mobile device ecosystems, and collaboration/voice technologies, ensuring solution coherence and long‑term platform health.
Identify and proactively mitigate risks, removing blockers for engineering teams and anticipating issues before they impact roadmap commitments.
Create clarity from ambiguity, shaping problem statements, framing solution trajectories, and driving stakeholders toward shared understanding and decisions.
Develop and maintain strong relationships with global teams, influencing without authority and ensuring consistent communication across technical and non‑technical audiences.
Use data to drive decisions, leveraging Domo, Power BI, or other analytics tools to create dashboards, insights, and narratives that inform prioritization and demonstrate impact.
Champion the employee experience, ensuring programs improve usability, reliability, performance, and overall satisfaction with EDE tools and services.
Contribute to continuous improvement, driving operational excellence practices, Agile maturity, process simplification, and scalable program governance frameworks.

All About You
Experience defining scalable technical products with a basic understanding of platform capabilities and technologies. Knowledge of Workspace Tools Technologies is ideal but not required.
Must be able to work independently in identifying problems/risks and developing and mapping out solutions to mitigate.
Advanced Proficiency in Microsoft Excel, Word, and PowerPoint · Experience with Tableau, Domo, Power BI or other comparable business intelligence tools a plus, but not required.
Have Project Management experience leading complex initiatives in a structured manner, 3 years of experience ideal.
Knowledge of Project Management tools, like Jira and AHA.
Ability to communicate effectively in English, supporting engineering teams globally.

Corporate Security Responsibility
Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:

Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program. This posting reflects one or more current openings on our team.

Pay Ranges

Toronto, Canada: $75,000 - $120,000 CAD

 Apply on company website