Description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
VP, Customer Solutions, DACH Vice President Customer Solutions – DACH RegionLocation: Frankfurt / Main
Reports to: SVP Customer Solution Center Central Europe
Ready to Shape the Future of Payments in DACH?
Are you eager to define the next generation of card products? Do you thrive on freedom, creativity, and the opportunity to leave your mark on the industry? If you're looking for a role that demands entrepreneurial spirit—where you own multiple products and shape country strategies—this is your moment.
Why This Role? Why Now?
At Mastercard, we're on a mission to make payments seamless, secure, and user-friendly. As Vice President Customer Solution Center, you'll lead our local teams in Germany, Switzerland, and Austria, becoming the go-to expert for our Account Teams and external stakeholders.
You'll define how Mastercard products are positioned, which features are tied to each, and how we bring future concepts to life. This is your chance to drive innovation through a powerful mix of strategy, technical expertise, and product excellence.
You'll also be a public-facing leader, representing Mastercard at conferences and industry events.
Who Are We?
We are the Customer Solution Center—a passionate, hands-on team driving Mastercard's product agenda with clients. We support frontline activities, deliver tailored solutions, and bring energy, expertise, and enthusiasm to everything we do.
What's In It for You?
• Lead Mastercard's payment strategy across DACH
• Shape the future with bold vision and best-in-class products
• Turn ideas into reality through strategy, persuasion, and execution
• Make an impact in one of the world's leading payment companies
• Join an amazing team that supports, challenges, and celebrates success
What Sets You Apart?
• Customer-Centric Mindset
You build trust, foster relationships, and manage expectations with clarity and empathy.
• Strong Communication Skills
You articulate complex ideas with confidence—whether in presentations, reports, or client meetings.
• Problem-Solver
You navigate challenging discussions with a solution-oriented mindset, aligning customer needs with Mastercard's product vision.
• Global Mindset, Local Expertise
Fluent in German and English, you bring cultural fluency and regional insight to every interaction.
• Flexibility & Mobility
You're open to travel across the region, connecting with customers, partners, and teams.
Ready to Take on the Challenge?
If you see yourself in this description and are excited to own, shape, and drive the future of digital payments, we'd love to hear from you.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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