Description
Overview
Product Owner – Healthcare Data Workflows
(Remote)
About Us:
Matrix Medical Network is a leading clinical services organization that supports the needs of diverse and vulnerable populations, working with millions of individuals across the country to assess and help them manage their health risks through our large network of clinicians. We support Medicare Advantage, Managed Medicaid and Commercial plans; serving populations of all ages, from seniors to other high-risk individuals.
Matrix colleagues understand the important role every department plays in helping the members and customers we serve have the best experience possible across all touchpoints. Join our team and help create innovative strategies and solutions to make quality healthcare more accessible!
Matrix Medical Network is proud to be a Diversity, Equity, Inclusion and Accountability Employer
Why Work at Matrix?
- The opportunity to work with one of the fastest growing companies in healthcare whose vision is to provide unparalleled quality and value to providers and members.
- A chance to work with great people on exciting projects.
- Our opportunities allow you to leverage your expertise and compassion, making a direct impact to the health and well-being of members.
- Competitive Compensation: Be rewarded for your effort and passion while making a difference in the community.
Responsibilities
About the role:
Type: Full Time Salaried
Compensation: $111,000-$166,000
Location: Fully Remote, must be in the United States
Hours: Full Time Days
Benefits Offered to include: Medical, Dental, Vision, paid time off, paid holidays, 401K with company matching, voluntary life insurance, short term disability, long term disability, employee assistance program, health savings account, flexible spending accounts, additional voluntary benefits available.
What to Expect:
The Product Owner, Healthcare Data Workflows is responsible for designing and managing data workflows to ensure high-quality, reliable data exchange between Matrix and its clients. This role focuses on improving workflows, enhancing data quality, and leading the transition from flat file exchanges to scalable API-driven solutions to support Matrix's growth. Additionally, the role will involve direct client-facing responsibilities, partnering with Client Success teams to address data-related discussions and enhance the client experience.
Responsibilities:
Workflow Design and Management
- Design, document, and maintain end-to-end data workflows with clients, ensuring they meet or exceed Service Level Agreements (SLAs).
- Identify and address gaps in current workflows to minimize disruptions caused by data ingestion issues.
- Drive efficiency and innovation in data workflow processes to support organizational growth and scalability.
Customer Data Support
- Serve as the primary point of contact for the Client Success team regarding all inbound and outbound customer data-related issues.
- Partner with Client Success teams to participate in client discussions, understand data requirements, and provide solutions to ensure smooth and
efficient data exchange processes. - Provide timely and effective resolution to data concerns, ensuring client satisfaction and reliability.
Collaboration and Service Enhancement
- Collaborate with Engineering and Business Intelligence (BI) teams to improve data workflows and maintain high levels of service.
- Facilitate seamless data mapping from client ingestion through the assessment experience and coding processes, enabling improved
organizational analytics. - Build strong relationships with clients by ensuring clear communication and delivering solutions that align with their goals.
Transition to API-Driven Solutions
- Lead the internal transition from file-exchange methods to API-based solutions, ensuring scalability and efficiency.
- Work closely with clients to implement and extend API-driven integrations, where feasible, to enhance data exchange processes.
- Act as a trusted advisor to clients during API integration discussions, ensuring technical and operational alignment.
Compliance and Security
- Ensure all data workflows and processes comply with data privacy and security regulations, including HIPAA standards.
- Continuously monitor and update workflows to align with evolving compliance requirements.
Qualifications
Must Haves:
Education:
- Bachelor's degree
Experience:
- Proven experience in designing and managing data workflows in a customerfocused environment.
- Strong understanding of data exchange protocols, including flat file and API-based solutions.
- Experience in identifying and mitigating data ingestion issues.
- Familiarity with data mapping processes and tools.
- Knowledge of data privacy and security requirements, especially HIPAA compliance.
- Excellent communication and collaboration skills to work with cross-functional teams and clients.
Skills and Competencies:
- Experience in leading transitions from legacy systems to modern, API-driven architectures.
- Technical understanding of data workflows and integration frameworks.
- Background in healthcare data or similar regulated industries.
- Strong problem-solving and analytical skills.
- Ability to prioritize and manage multiple initiatives simultaneously.
- Collaborative mindset with a focus on delivering high-quality service.
- Detail-oriented with a commitment to maintaining data integrity and reliability.
Our Culture:
- We have a clear vision of where we are going, and we are guided by core values that embody our organization and our culture.
- We emphasizes innovation and growth, and you will be given the opportunities and tools to develop personally and professionally.
- We encourage and celebrate collaboration.
- We have a deep commitment to positively impact the communities in which we work and to make a difference in the lives of who we serve.
Matrix Medical Network is an Equal Employment Opportunity Employer. It is the policy of Matrix to provide equal employment opportunities without regard to race, color, religion, sex, gender identity or expression, pregnancy, age, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. It is also the policy of Matrix that qualified individuals with disabilities receive equal opportunity in regard to job application procedures, hiring, and all aspects of the employment process. Matrix is committed to the full inclusion of all qualified individuals. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of Matrix to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, pre-employment testing, to otherwise participate in the selection process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MatrixHR@matrixhealth.net.
Product Owner. Primary location: Remote. Regular Shift. Full-Time, Regular, Salaried
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