Description
Founded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.2 million members through our high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement, and individual plans.
Job Summary:
Supports the MMP sales force by efficiently and accurately onboarding new agents/producers through comprehensive contracting and workflow management across all MMP entities. Maintains and assists with ongoing licensing requirements to ensure compliance and operational continuity. Manages, updates, and changes for existing producers to support agent experience and business growth. Serves as the central source of truth for all agent records across platforms, ensuring data accuracy from background information to hierarchy levels.
Responsibilities:
Onboards new agents and producers in compliance with company and insurance regulations for all MMP entities, and initiates MMO contracting. Provides support in inputting data into workflow programs, verifies licenses and background checks, assists with the establishment of commission structures within internal systems, and provides technical support for credentials.
Maintains agent/producer licenses in compliance with company and insurance regulations.
Processes high-volume license and contracting change requests from internal and external agents. Assists with questions related to licensing, contracting, procedures, and compliance guidelines.
Documents and maintains accurate internal records based on established departmental guidelines.
Responds to all incoming inquiries and follows up in a prompt, professional manner.
Escalates risks beyond designated authority level to a supervisor.
Develops and maintains proficiency in licensing techniques, terminology, and procedures.
Performs other duties as assigned.
Qualifications
Qualifications
Education and Experience:
Associate's degree in business administration, communications, or related field is preferred.
Equivalent education and experience directly related to the role may substitute for a degree.
3 years of experience in sales support and/or onboarding/licensing support in Health Insurance.
Professional Certification(s):
N/A
Technical Skills and Knowledge:
Intermediate Microsoft Office (Excel, Word, Outlook) skills.
Excellent Verbal and Written communication skills.
Knowledge of state insurance requirement and/or licensing a plus.
Adept with technology.
Ability to make sound decisions.
Medical Mutual is looking to grow our team! We truly value and respect the talents and abilities of all of our employees. That's why we offer an exceptional package that includes:
A Great Place to Work:
- We will provide the equipment you need for this role, including a laptop, monitors, keyboard, mouse and headset.
- Whether you are working remote or in the office, employees have access to on-site fitness centers at many locations, or a gym membership reimbursement when there is no Medical Mutual facility available. Enjoy the use of weights, cardio machines, locker rooms, classes and more.
- On-site cafeteria, serving hot breakfast and lunch, at the Brooklyn, OH headquarters.
- Discounts at many places in and around town, just for being a Medical Mutual team member.
- The opportunity to earn cash rewards for shopping with our customers.
- Business casual attire, including jeans.
Excellent Benefits and Compensation:
- Employee bonus program.
- 401(k) with company match up to 4% and an additional company contribution.
- Health Savings Account with a company matching contribution.
- Excellent medical, dental, vision, life and disability insurance — insurance is what we do best, and we make affordable coverage for our team a priority.
- Access to an Employee Assistance Program, which includes professional counseling, personal and professional coaching, self-help resources and assistance with work/life benefits.
- Company holidays and up to 16 PTO days during the first year of employment with options to carry over unused PTO time.
- After 120 days of service, parental leave for eligible employees who become parents through maternity, paternity or adoption.
An Investment in You:
- Career development programs and classes.
- Mentoring and coaching to help you advance in your career.
- Tuition reimbursement up to $5,250 per year, the IRS maximum.
- Diverse, inclusive and welcoming culture with Business Resource Groups.
About Medical Mutual:
Medical Mutual's status as a mutual company means we are owned by our policyholders, not stockholders, so we don't answer to Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us.
There's a good chance you already know many of our Medical Mutual customers. As the official insurer of everything you love, we are trusted by businesses and nonprofit organizations throughout Ohio to provide high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement and individual plans. Our plans provide peace of mind to more than 1.2 million Ohioans.
We're not just one of the largest health insurance companies based in Ohio, we're also the longest running. Founded in 1934, we're proud of our rich history with the communities where we live and work.
We maintain a drug-free workplace and perform pre-employment substance abuse and nicotine testing.
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