Company: MedStar Medical Group
Location: Baltimore, MD
Career Level: Associate
Industries: Not specified
Description
General Summary of Position
MedStar Health has a full-time, day shift opportunity at our call center located in the White Marsh area. This role is responsible for answering a high volume of inbound calls to schedule patient appointments in our call center.
Primary Duties and Responsibilities
Minimum Qualifications
Education
- High School Diploma or GED required.
- Associate degree preferred.
- Bachelor's degree from a college or university in healthcare or related field preferred.
Experience
- 2 years related experience training in a fast-paced customer service industry position medical office setting for therapy/ambulatory offices analyzing resolving customer concerns from basic to complex in nature required.
- 1-2 years Telephonic, typically acquired in a call center role, front desk reception, hospital, or medical office scheduling environment. customer service experience required.
Knowledge, Skills, and Abilities
- Excellent customer service skills.
- Excellent verbal and written communication skills.
- Basic knowledge of Microsoft Office (including Word, Excel, and Outlook).
- Ability to navigate through multiple technology programs simultaneously while speaking on the telephone.
- Ability to type 40 WPM accurately.
- Must be highly organized, process oriented, with the ability to multitask, be flexible, and a self-starter.
- Ability to follow instructions and assist visitors and/or patients without compromising safety, service, care or efficiency.
- Friendly and professional when interacting with patients and visitors at all times.
- Able to project a positive and professional image at all times.
- Able to empathize with, determine, and prioritize MedStar customer needs and provide appropriate solutions.
- Able to remain composed, focused, and demonstrate compassion during stressful situations.
- Able to demonstrate learning and decision-making skills.
This position has a hiring range of $18.7 - $32.72
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