Description
General Summary of Position
The GUIDE Care Navigator is a non-licensed member of the GUIDE team responsible for supporting patients with Dementia, families and caregivers as they navigate the healthcare system, providing information, resources and service coordination. The Navigator is a trusted resource for GUIDE patients, families, caregivers, and the care team to ensure seamless transitions of care, access to necessary services, and enhanced health outcomes. This position also supports daily practice operations including answering phones, patient registration and scheduling, DME and referral management, specialty and partner coordination, and departmental, external meeting support.
Primary Duties and Responsibilities
Minimum Qualifications
Education
- High School Diploma or GED required and
- Vocational/Technical Diploma Certified Nursing Assistant, Medical Assistant, or Certified Community Health Advocate preferred
Experience
- 1-2 years Experience working in a medical office or ambulatory practice setting required and
- 1-2 years Experience working as a Care Navigator, and or working with populations (geriatrics) with chronic disease and or patients with Dementia preferred
Licenses and Certifications
- Certified Medical Assistant (CMA)-AAMA Upon Hire preferred or
- CNA - Certified Nursing Assistant Upon Hire preferred
Knowledge, Skills, and Abilities
- Strong interpersonal skills both in-person and on the phone to include verbal and written communication
- Demonstrated knowledge of clinical procedures and medical terminology
- Ability to work independently and as part of an interdisciplinary team
- Exceptional organizational, problem-solving and time management skills
- Proficient in electronic health record (EHR) and registration scheduling software
- Experience with Microsoft Office Suite
This position has a hiring range of $20.17 - $35.04
Apply on company website
Find Connections via Linkedin
