Clinical Access Specialist Job Listing at MedStar Medical Group in Columbia, MD (Job ID req45581)

Description

General Summary of Position

We have a full-time, day shift, hybrid opportunity at our call center in Columbia. The Clinical Access Specialist will assist with inbound and outbound clinical calls, will triage calls, and connect patients with the clinical care team. This role is also responsible for scheduling patients for follow-up and lab appointments.

Certified or Registered Medical Assistant required or LPN license required.

Primary Duties and Responsibilities

Minimum Qualifications
Education

• High School Diploma or GED required.
• Completion of an approved Medical Assistant (MA) program required or completion of an approved LPN program.
• One year of relevant education may be substituted for one year of required work experience.

Experience

• 2 years of experience in a high-volume customer service industry position analyzing and resolving customer concerns from basic to complex in nature. required.
• 1-2 years Telephonic customer service experience typically acquired in a call center role, front desk reception, hospital, or medical office scheduling environment required.

Licenses and Certifications

• Certified Medical Assistant (CMA)-AAMA Certified Medical Assistant (CMA) by the American Association of Medical Assistants required or Registered Medical Assistant (RMA)-American Medical Technologists Registered Medical Assistant (RMA) through American Medical Technologists or equivalent within 12 months of hire required or LPN - Licensed Practical Nurse - State Licensure required.

Knowledge, Skills, and Abilities

• Ability to type 40 WPM accurately.
• Intermediate proficiency with software applications including creating and editing Microsoft Word documents and Excel spreadsheets.
• Ability to navigate through multiple technology programs simultaneously while speaking with patients/families on the telephone.
• Exceptional interpersonal and telephone communication skills and use of grammatically correct written communication.
• Ability to empathize with and prioritize MedStar customer needs while remaining composed, focused and demonstrate compassion during stressful situations.
• Good communication and decision-making skills, especially while multi-tasking.
• Ability to work in a high-stress and complexity environment applying a high sense of urgency. Strong attention to details.

This position has a hiring range of $19.17 - $33.08