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Company: MedStar Medical Group
Location: Washington, DC
Career Level: Entry Level
Industries: Not specified
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Description

General Summary of Position
Provides assistance in coordinating administrative functions related to program operations. Coordinates patient intake and scheduling.


Primary Duties and Responsibilities

  • Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations.
  • Orthopaedic Surgery: Schedules and coordinates operating room surgical cases following established guidelines and interprets clinical requirements to effectively and proactively manipulate the schedules continuously to achieve maximum scheduling of cases and optimum customer satisfaction.  Makes the arrangements for special equipment/needs requested in orthopaedic cases and other scheduling to ensure maximum use of OR time.
  • Orthopaedic Surgery:Proactively communicates to resolve scheduling issues and assures appropriate supplies/equipment are available with appropriate OR, anesthesia, and physician/physician's office personnel to coordinate the surgical schedule in a timely manner.  Addresses problems or complaints promptly and efficiently.
  • Orthopaedic Surgery: Arranges and informs patients of pre-operative requirements and provide the necessary orders and instructions to patients, departments and primary care physicians following insurance/ institutional requirements.  Schedules all departmental follow-up appointments along with any other post-operative instructions indicated by the physician and communicate back to the patient and the appropriate department as necessary. Distributes surgical schedules to all appropriate staff.
  • Orthopaedic Surgery:Effectively communicates with the OR to minimize risks of delays and confusion between department, patient and the OR.  Serves as liaison to physicians and communicates with relevant personnel so that they are informed about any tool conflicts or any other problems with posting or pre-certification.  Resolves any potential problematic issues with the appropriate parties involved and, if necessary, inform the patients, physicians and OR of any cancellations or reschedules.
  • Orthopaedic Surgery: Keeps Surgical Scheduling Log updated at all times and uses his as an effective communication tool. Develops an organizational system to keep work in progress easily identified.  Uses e-mail among staff and physicians as a communication tool when time allows or, for situations requiring immediate attention, is expected to either communicate via telephone or in person. Provides backup coverage as necessary to other support staff, as directed. Exemplifies C2C standards in all activities.
  • Pediatrics: Provides administrative support to the Medical Director Community Pediatrics and the Program Administrator. Preparation of documents and proposals/grants for the KMMC, managing communication activities for the program, maintaining accurate divisionary administrative records/ documents. Assists Primary Care Pediatricians with administrative duties, including those that relate to research studies, as requested. Coordinate outreach activities and special events sponsored by Community Pediatrics and their community partners.
  • Pediatrics: Communicates information regarding these activities to Departmental leadership. Coordinates special events sponsored by the KMMC and their community partners. Works cooperatively with MGUH contacts (ie. Magnet Champions, External Communication, Government Affairs) to assist in fostering positive external relations for the program.
  • Pediatrics: Develops and coordinates monthly schedule of medical student education for students and intern rotating with Community Pediatrics.
  • Pediatrics: Oversees procurement/purchases of office and capital equipment and payment for invoices and prepares forms for reimbursement of staff expenditures. In conjunction with program administrator, develops and tracks budgetary expenses and assists in compiling and updating financial, statistical data and reports for Community Pediatrics, maintains and enhances program databases sufficiently to respond to ad-hoc reporting needs.
  • Pediatrics: Collaborates with health care team members, including physicians, social workers, residents, and other clinicians, as well as Program Administrator to identify barriers to efficient, quality services.  Participates in the development, implementation, and evaluation of measures to enhance services provided by the clinic.  Assists Administrator with planning, developing, and implementing new policies and procedures for program.
  • Pediatrics: Responds to patient complaints and facilitates resolution of service breakdowns. Monitors patient satisfaction results, reviews with staff, and collaborates in process improvements.
  • Pediatrics: Supports the Program Administrator in monitoring quality of work productivity. Assures that the staff has the appropriate resources to complete their tasks and that administrative policy and procedures are adhered to. Actively participates in departmental and hospital meetings, such as Clinical Practice, Managed Care, Compliance, etc.  Represents department at GUH & GPG User Meetings.  Relays relevant information to staff, provides training and documents as appropriate, and completes required projects/assignments as relevant to specific program areas.
  • Pediatrics: Assists with the administrative integration of Community Pediatrics with the Department of Pediatrics, and MedStar Georgetown University Hospital such as compliance projects related to patient and staff safety, the Joint Commission and HIPPA compliance. Monitors clinical facility needs and space to ensure a clean, safe environment for patients.  Initiates purchase orders, one-stop requests and ASAP requests, and/or notifies accounts payable when appropriate. 
  • Pediatrics Assists with administrative tasks for Primary Care Pediatrics, including faxing and copying as well as editing, finalizing and distributing correspondence as requested. Ensures personal workspace is neat, clean and free of debris at all times.  Orders required supplies, including encounter forms, HIPAA booklets, Patient Rights and Responsibilities sheets, and office supplies.
  • Pediatrics: Maintains competency in all electronic systems required for job functions. Will provide periodic coverage for other team members with patient scheduling/registration duties.
  • Participates in meetings and on committees and represents the department and hospital in community outreach efforts. Participates in multi-disciplinary quality and service improvement teams.


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    Minimum Qualifications
    Education

    • Associate's degree preferred and
    • Bachelor's degree preferred and
    • Consideration will be given to an appropriate combination of education/training and experience. required

    Experience

    • 1-2 years 2 years of medical/clinical office and/or administrative experience required and
    • Ability to perform in a high-pressure environment, previous experience with computerized scheduling systems, and supervisory experience preferred

    Knowledge, Skills, and Abilities

    • Excellent interpersonal and communication skills to facilitate and achieve operational goals and effectively resolve problems under stress.
    • Good computer skills, particularly with computerized scheduling systems.
    • Ability to work in team atmosphere to assure maximum use of efficient systems operations.
    • Must possess good mathematical skills.
    • Must have ability to plan, organize, and prioritize multiple tasks.
    • Ability to deal effectively and professionally with a variety of individuals.


    This position has a hiring range of $23.65 - $42.03

     


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