
Description
General Summary of Position
The Service Excellence Specialist is a key resource in service excellence projects, participating in program development/delivery, and improvement training and mentoring for medical practice associates and physicians related to improving the patient experience. Leads or participates in patient experience best practice initiatives. Collects, analyzes and reports on patient survey results and recommends, develops, and implements improvement strategies.
Primary Duties and Responsibilities
Minimum Qualifications
Education
- Bachelor's degree in Public Health, Business Administration, Marketing/Communications, Healthcare or related field required
Experience
- 1-2 years of current, directly related experience required
- Experience in health care required
Knowledge, Skills, and Abilities
- Training in performance improvement and patient experience, and data management such as patient satisfaction
This position has a hiring range of $63,793 - $113,318
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