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Company: MedStar Medical Group
Location: MD
Career Level: Mid-Senior Level
Industries: Not specified
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Description

General Summary of Position

MedStar Health is seeking a Sr. Director Acute Case Management Operations & Care Coordination. This Operations leader is responsible for driving system-wide standardization of acute case management practices, enhancing revenue cycle performance, length of stay, and ensuring consistent, aligned approach to patient care, discharge planning, care coordination and utilization review across all hospitals within the health system. The role requires a dynamic leader experienced in large scale health care operations, organizational change, and strategic execution. Responsible for departmental operations, including budget development, financial tracking, contract management, system oversight for integrating emerging technologies, resource allocation, and ensuring alignment with system-wide goals. Collaborates with physicians, case management, and hospital leadership, finance, compliance, population health, and other pertinent stakeholders/ committees to ensure an aligned approach to patient care with providing efficient, quality care, discharge planning, and utilization review.


Primary Duties and Responsibilities

  • Serves as the operational partner to the Vice President, Acute Case Management, supporting strategic initiatives and system-wide transformation.
  • Operational oversight and strategy of the building and optimization of the Acute Case Management Service line, workflows, and metrics to drive performance at the individual and department level
  • Oversees the execution of system-wide projects, including coordinating timelines, resources, and communications across multiple stakeholders.
  • Manages change initiatives, including performing HR functions, competency assessments, and ensuring smooth transitions during restructuring efforts.
  • Proactively identifies and addresses operational inefficiencies to support revenue cycle improvements across all hospitals.
  • Supervises contracts and vendors related to acute case management and utilization review, ensuring financial management, compliance, and performance standards are met.
  • In collaboration with system ACM leaders and other key stakeholders, provides strategic direction and implementation of LOS and complex discharge management initiatives and best practices.
  • Determines best practice workflows in conjunction with VP-System ACM and site leaders to maximize efficiency and effectiveness and leads those implementation efforts.
  • Prepares and oversees the management of system cost center(s) and departmental operations, including budget development, financial tracking, resource allocation, and ensuring alignment with system-wide goals and fiscal accountability
  • Collaborates with HR, finance, IT, and clinical leaders to support organizational goals and operational readiness.
  • Manages and supervises staff in collaboration with direct leaders, fostering a high-performance culture by setting clear expectations, providing regular feedback, and holding team members accountable for achieving operational and strategic goals.
  • Identifies opportunities for continuous improvement and lead initiatives to enhance case management practices and patient outcomes.


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    Minimum Qualifications
    Education

    • Master's degree In healthcare administration, nursing, business or related field required

    Experience

    • 8-10 years Progressive leadership experience in large-scale healthcare operations, preferably in acute case management setting Demonstrated expertise in organizational change management, project coordination, and operational strategy. required

    Licenses and Certifications

    • RN - Registered Nurse - State Licensure and/or Compact State Licensure In state of Maryland or District of Columbia Upon Hire required

    Knowledge, Skills, and Abilities

    • Exceptional communication, leadership, and problem-solving skills with ability to effectively engage both executive & front-line staff
    • Strong financial acumen with experience managing budgets and contracts
    • Ability to build relationships, influence stakeholders, lead teams and drive results in complex healthcare environment.
    • Thrives in navigating ambiguity and implementing sustainable improvements for the enterprise


    This position has a hiring range of $139,276 - $278,241

     


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