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Company: MedStar Medical Group
Location: Baltimore, MD
Career Level: Entry Level
Industries: Not specified
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Description

General Summary of Position

The System Navigator coordinates care with patients ready for discharge. Serves as the patient's point of contact for navigating the MedStar system and coordinating follow-up care by setting up appointments based on referrals and orders provided by physicians.

Location: MedStar Franklin Square Medical Center

Status: PRN (as needed)

Schedule: Monday, Thursday, Friday, 8:30am-5pm

PRN positions are generally not eligible for benefits.


Primary Duties and Responsibilities

  • Assists in coordinating patient care from an administrative perspective by scheduling hospital and Urgent Care follow-up visits, specialist visits, and procedures when applicable.
  • Coordinates follow-up care and responds promptly to the clinical team (Urgent Care Providers, Hospitalist / Attending Physicians, Transitional Care Nurses, etc) touch points across the Hospitals and other MedStar Health entities, including phone calls, emails, Medconnect pools, TEAMS channel/chats and all other forms of communication.
  • Acts as a Patient Relations Representative. If social barriers arise during follow-up, patients should be connected with appropriate support (e.g., Community Health Advocate, Transitional Care Nurses, Financial Advocate). Demonstrates behavior consistent with MedStar Health's mission, vision, goals, objectives, and patient care philosophy.
  • Monitors the new and pending Follow-up Navigator order tracker, the Timely Follow-Up tracker, Urgent Care Referral Pool, and ensures timely and accurate completion of the follow-up actions status. Ensures that all relevant information is thoroughly documented in the patient's chart, Follow-Up Navigator, Timely Follow-Up trackers.
  • Provides friendly and professional customer service to patients by answering calls, assisting with questions, and ensuring a positive experience. Works with team members to help resolve patient concerns and refers complex issues to the appropriate staff or supervisor.
  • Researches patient appointment options while considering factors such as insurance coverage, transportation, language barriers, and financial need. Updates medical charts, track referral coordination efforts, and provides patients with follow-up appointments.
  • Supports the needs of multiple patients at the same time. Works with providers and other clinical personnel to provide a seamless patient experience.


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    Minimum Qualifications
    Education

    • High School Diploma or GED required.

    Experience

    • 2 years of experience working in a medical office assisting in the coordination of patient care required.

    Knowledge, Skills, and Abilities

    • Basic computer skills.
    • Familiarity with Microsoft Excel.
    • Excellent verbal and written communication and customer service skills.
    • Ability to maintain a work-pace appropriate to the workload within a flexible work schedule.
    • Ability to establish and maintain effective working relationships across the health system.
    • Ability to multitask and work with patients from a wide array of backgrounds.
    • Knowledge of medical terminology and anatomy.


    This position has a hiring range of $20.17 - $31.86

     


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