Telehealth Technol Coord Float Job Listing at MedStar Medical Group in Olney, MD (Job ID req43676)

Description

General Summary of Position
Supports the efficiency, ease of use and reliability of telehealth and other connected care programs that occur in or originate from a MedStar Health facility. Provides prompt, professional, compassionate patient and consumer support. In collaboration with the care team, coordinates and manages efficient patient flow using telemedicine practices. Works under the direction of the MedStar Telehealth Innovation Center and works closely with hospital leadership, including but not limited to, Nursing, Provider and Patient Experience. These functions are performed in accordance with MedStar Health's philosophy, policies, procedures, and standards. This position is required to float to any/all hospitals as needed.

Primary Duties and Responsibilities

Minimum Qualifications
Education

• High School Diploma or GED required or
• Associate's degree preferred
• One year of relevant education may be substituted for one year of required work experience.

Experience

• 1-2 years In a clinical and/or customer service setting required
• One year of relevant professional-level work experience may be substituted for one year of required education.

Knowledge, Skills, and Abilities

• Excellent interpersonal communication and customer service skills
• Knowledge of medical terminology and effective oral and written communication skills.
• Possess the ability to perform in a fast-paced environment, think critically, organize and prioritize work, deal effectively and professionally with a variety of different client groups to support and monitor the needs of multiple clinicians.
• Demonstrates a high level of customer service.
• Self starter, ability to multi-task, organize and prioritize work.
• Strong attention to detail.
• Tech-savvy.
• Comfortable donning and doffing PPE when entering and exiting patient isolation rooms

This position has a hiring range of $20.17 - $35.04