Patient Services Representative - Orthopedic Surgery Clinic - Full Time Job Listing at Mercy in St. Louis, MO (Job ID JR2377952)

Description

Find your calling at Mercy! Join Our Team at Mercy South Orthopedic Clinic!
As an Advanced Patient Services Representative, you'll be the heartbeat of our clinic—creating a welcoming experience for every patient while keeping operations running seamlessly. In this dynamic role, you'll combine top-notch customer service with organizational expertise to ensure patients feel cared for from start to finish.

You'll handle a variety of responsibilities, from scheduling and coordinating appointments to supporting our clinical team, all while delivering compassionate, personalized service. If you thrive in a fast-paced environment, love helping people, and have exceptional communication skills, this is your chance to make a real impact every day. Position Details:

Qualifications
Education: High school diploma or equivalent.
Skills, Knowledge and Abilities: 

• Knowledge of medical terminology, insurance practices, and billing procedures

• Strong verbal and written communication skills for patient and staff interactions

• Proficient in basic computer skills (data entry, word processing)

• Excellent customer service with empathy, tact, and professionalism

• High accuracy and attention to detail for scheduling and documentation

• Ability to maintain confidentiality and follow privacy policies

• Adaptable under pressure with strong problem-solving skills

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.