Commercial Lines Process Trainer - Hybrid Job Listing at NJM Insurance Group in Trenton, NJ (Job ID R2007169)

Description

New Jersey Manufacturers Insurance Company (NJM) was founded in 1913 by a group of manufacturers seeking to provide cost-effective, safety conscious and financially secure workers' compensation insurance for their workers. From inception the Company has operated as a mutual, with a focus on the needs of its policyholders.

Today, NJM Insurance Group, is a leading mid-sized U.S. property and casualty insurance company with 90 consecutive years of A+ financial strength ratings by AM BEST. Due to exceptional employee experience, NJM has been included on the latest Forbes List of Best Employers in New Jersey for the fourth year in a row. The NJM reputation for being a top provider of outstanding customer service was reaffirmed by the most recent J.D. Power Auto Insurance Claims Survey.

Over the last five years, the Company has focused on a strategic plan that calls for it to become a regional property & casualty insurer and has transitioned away from its affinity-based membership model. To that end, the Company has added an independent agency model for new lines of middle and large commercial and has more than doubled its product offerings. NJM now offers its various products to businesses across New Jersey, Pennsylvania, New York, Maryland, Delaware, and Connecticut.

Celebrating its 110-year anniversary in June 2023, NJM's focus on policyholders stands at the center of its values. Its mission is to provide value-based insurance solutions to policyholders while maintaining the highest levels of service, integrity, and financial stewardship.

NJM's Commercial Lines department conducts business for policyholders and preferred agencies within the Mid-Atlantic region, specifically NJ, PA, NY, MD, DE, CT. Products include Commercial Auto, G/L, Workers Comp, BOP, Excess/Umbrella, and Package. The Commercial Lines function encompasses Underwriting, Sales, Operations, Premium Audit, Product Management, Product Development, Loss Prevention and Business Process Unit.

The Commercial Lines Process trainer is responsible for the creation and delivery of process training for the Commercial Lines Area. The process trainer will liaison with multiple units within and outside the department to identify, create and provide training materials. This role will also actively support the daily operations of the department through training and resolution of process questions from the business unit.

This role is hybrid and requires 3 days in the West Trenton office.

Essential Duties and Responsibilities: Essential functions of this job are listed below in order of priority. Reasonable accommodations may be made to enable individuals to perform the essential duties. Regular and predictable onsite attendance is an essential function of the job.

• Partner with the Solution Owner, Business Process, Compliance, QA teams and other business units to identify training needs Commercial Lines related to changes in processes or the implementation of new capabilities
• Regularly communicate training updates to staff based on updates to processes and implementation of new capabilities
• Conduct assessments of the teams to identify opportunities for retraining to improve process execution and mitigate issues
• Create and manage the inventory of training materials based on best practices
• Provide direct support to the Commercial Lines Teams by responding to process or procedures questions
• Support the onboarding of new staff process and technology training in coordination with Underwriting, Sales, and Operations teams

Required Qualifications: Knowledge, skills & abilities, experience, minimum & desired education, certification and/or license requirements.

• Minimum 2 years of training experience
• Minimum bachelor's degree or relevant work experience
• Experience with creating, communicating, and maintaining training materials
• Demonstrated ability to manage multiple priorities at one time
• Demonstrated ability to create training materials
• Demonstrated ability to conduct in person training sessions
• Demonstrated ability to interpret business process changes and create relevant training materials

Preferred Qualifications:

• Property and Casualty Experience
• Experience in Business Process Training
• Insurance, Business Process, or Training Designations Preferred

Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.

NJM reserves the right at any time to amend, add or delete any aspect of the job description for this position based on business needs.

Compensation: Salary is commensurate with experience and credentials.

Eligible full-time employees receive a competitive Total Rewards package, including but not limited to a 401(k) with employer match up to 8% and additional service-based contributions, Health, Dental, and Vision insurance, Life and Disability coverage, generous PTO, Paid Sick Leave, and paid parental leave in addition to state-mandated leave. Employees may also be eligible for discretionary bonuses.

Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.